mcarlsen Posted April 11, 2017 Share Posted April 11, 2017 Hi there, it is not possible for me to export PDF´s out of Designer and Photo. I´ve tried several settings but is not possible to export a PDF file. Everytime i get the message that "The file could not be created"! Is there any idea about that? Thanx a lot!! Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted April 11, 2017 Staff Share Posted April 11, 2017 Hi mcarlsen, Welcome to the forums. When exporting are you selecting a PDF preset? Have you also tried changing the location that you are exporting to? If these don't make any difference you can try creating a new user account in Windows and then try exporting to PDF. Quote Link to comment Share on other sites More sharing options...
mcarlsen Posted April 11, 2017 Author Share Posted April 11, 2017 Hi Lee D, yes,i tried everything you wrote....but it doesn´t work. I opened the same file with Designer for Mac and it works. Hmmm.... I took the pdf, i crested on the Mac, and copied it to my windows machine. Acrobat on Windows was not able to show the pdf. It shows a blank sheet. Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted April 11, 2017 Staff Share Posted April 11, 2017 If the PDF is blank when viewed in Adobe Acrobat, it may of exceeded Acrobats limits. If you open the file in Designer on a Mac and let me know the dimensions. Quote Link to comment Share on other sites More sharing options...
mcarlsen Posted April 11, 2017 Author Share Posted April 11, 2017 The dimension of the Designer file is 2480,3 px to 3507,9 px (portrait) ...... the document preset is A4 with 300 dpi. Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted April 11, 2017 Staff Share Posted April 11, 2017 If you can PM me a Dropbox/Google Drive or something similar link to the file so I can test it on my Windows system. Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted April 12, 2017 Staff Share Posted April 12, 2017 Thanks for the file, for me it opens and exports to PDF without issue using both Photo and Designer on Windows 10. Usually unable to create file messages point to an issue with permissions or something else blocking access in Windows. Most of the time, creating a new Admin user account resolves the issue. You can try doing a clean boot in Windows, this may narrow down if something else running is having an effect on export. Quote Link to comment Share on other sites More sharing options...
mcarlsen Posted April 12, 2017 Author Share Posted April 12, 2017 Thanx a lot!!! i will test it on a win 10 cleaninstall on a new machine today. Any other file format works well.....eps, tiff, etc.. strange! Will let u know later or tomeorrow, Lee D. ;) Quote Link to comment Share on other sites More sharing options...
mcarlsen Posted April 13, 2017 Author Share Posted April 13, 2017 Lee D, now we took a new computer out of the box....and it works! i am working in a big companie and we are using a software distribution system to roll out software to the clients and that will be the problem and not the Affinity software... now we will set up a new VM and have to check which package damage the pdf export. Puhhh....! :) Thanx for your help!!! Quote Link to comment Share on other sites More sharing options...
mcarlsen Posted April 18, 2017 Author Share Posted April 18, 2017 Hey Lee D, now we found out, that specific Asian fonds we use in our company, are the problem. Now we have to find out wihich one is the problem. Have u got expierience with asian fonds in Affinity? Quote Link to comment Share on other sites More sharing options...
kaputing Posted April 21, 2017 Share Posted April 21, 2017 Hi I'd be really interested if you identify the fonts. We have the same problem and have been unable to solve it - all other export methods work fine - but pdf's fail on our windows machine. We use a variety of Tamil and Sinhala fonts - if this turns out to be the issue please let us know. Thanks Quote Link to comment Share on other sites More sharing options...
mcarlsen Posted April 21, 2017 Author Share Posted April 21, 2017 Yes.we identify the problem! https://forum.affinity.serif.com/index.php?/topic/38621-ad-export-pdf-fails/ Quote Link to comment Share on other sites More sharing options...
kaputing Posted April 21, 2017 Share Posted April 21, 2017 Interesting, we'll try here also. Do you know what the problem font was? Great that you solved it! Quote Link to comment Share on other sites More sharing options...
mcarlsen Posted April 21, 2017 Author Share Posted April 21, 2017 The problem font starts with FZ... .ttf. the following charcaters are changing. Don´t the real name of the font type. It is in our instll package since years. ;) Quote Link to comment Share on other sites More sharing options...
kaputing Posted April 21, 2017 Share Posted April 21, 2017 I will get trawling. Thank you Hopefully.... Quote Link to comment Share on other sites More sharing options...
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