B13NFC Posted March 18, 2017 Share Posted March 18, 2017 Hi I'm unable to export PDF on windows 10 I'm getting message saying file could not be created any help would be great. Link to comment Share on other sites More sharing options...
sDuccio Posted March 19, 2017 Share Posted March 19, 2017 will you issue the file in order to let others test if the problem occurs? OS: windows 10 home 64 bits Lenovo core I7 6700HQ 8Gb Ram Nvidia GTX 950 4 gb Memory SSD 256Gb HD 1TB 5400 rpm Link to comment Share on other sites More sharing options...
B13NFC Posted March 19, 2017 Author Share Posted March 19, 2017 Hi its any PDF I try to export I get the same message. Link to comment Share on other sites More sharing options...
sDuccio Posted March 19, 2017 Share Posted March 19, 2017 No idea, I can export anything. But it occurs when I try to export Affinity Sample Files: when I click on the export command, it returns the message, as they are locked. In this link MEB reports OS: windows 10 home 64 bits Lenovo core I7 6700HQ 8Gb Ram Nvidia GTX 950 4 gb Memory SSD 256Gb HD 1TB 5400 rpm Link to comment Share on other sites More sharing options...
B13NFC Posted March 19, 2017 Author Share Posted March 19, 2017 I've loaded onto laptop and I'm getting the same problem laptop has windows 8. Link to comment Share on other sites More sharing options...
sDuccio Posted March 20, 2017 Share Posted March 20, 2017 have you installed any virtual pdf printers on both the machines? OS: windows 10 home 64 bits Lenovo core I7 6700HQ 8Gb Ram Nvidia GTX 950 4 gb Memory SSD 256Gb HD 1TB 5400 rpm Link to comment Share on other sites More sharing options...
B13NFC Posted March 20, 2017 Author Share Posted March 20, 2017 No we haven't on either, ive seen other people have had the same problem but unsure if they got it sorted or not. Link to comment Share on other sites More sharing options...
sDuccio Posted March 20, 2017 Share Posted March 20, 2017 Weird. So if you try to export in jpeg or png it works, when you choose pdf it returns a program error or a system error? OS: windows 10 home 64 bits Lenovo core I7 6700HQ 8Gb Ram Nvidia GTX 950 4 gb Memory SSD 256Gb HD 1TB 5400 rpm Link to comment Share on other sites More sharing options...
B13NFC Posted March 20, 2017 Author Share Posted March 20, 2017 Hi Yes correct i can export in all other formats apart from PDF ive tried loads of files just keep getting the same message. Link to comment Share on other sites More sharing options...
emmrecs01 Posted March 20, 2017 Share Posted March 20, 2017 @B13NFC, I think the suggestion from sduccio made in an earlier post, of attaching here a file that does not export to PDF for you, would be the best way forward. I know you said it was ANY file you tried this on but at least it might be possible for other users to test whether there is something "unusual" about your file or whether there is something "unusual" about your computers. What is the actual wording of the "same message" you see when attempting a PDF export? Jeff Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
B13NFC Posted March 20, 2017 Author Share Posted March 20, 2017 Hi Jeff how do I upload the file ? :unsure: Link to comment Share on other sites More sharing options...
emmrecs01 Posted March 20, 2017 Share Posted March 20, 2017 When you reply, make sure you select "More Reply Options". At the bottom of the screen that then opens you should see an "Attach Files" area. Simply do what it says there. Jeff Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
B13NFC Posted March 20, 2017 Author Share Posted March 20, 2017 Hi File attached. djms.eps Link to comment Share on other sites More sharing options...
emmrecs01 Posted March 20, 2017 Share Posted March 20, 2017 Hi. Many thanks for this. I've attached a pdf export from Designer. It worked without problem! So, I think it is reasonable to assume there is something "unusual" about your computers. To discover what I think you may need the assistance of a local (to you) computer engineer. Just as a thought; is it possible your firewall is somehow blocking the export? Jeff djms.pdf Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
sDuccio Posted March 20, 2017 Share Posted March 20, 2017 Hi Emmrecs01, yo could be right about the firewall, indeed in #5 he writes that the problem comes out on a second machine too. I think that B13NFC has installed on both the same program that does the conflict. So, let's suppose: B13NFC has installed on both something like adobe acrobat (or something similar with a pdf engine) and for some reasons the firewall is blocking or the host file is diverting to some wrong adresses. Could it be? OS: windows 10 home 64 bits Lenovo core I7 6700HQ 8Gb Ram Nvidia GTX 950 4 gb Memory SSD 256Gb HD 1TB 5400 rpm Link to comment Share on other sites More sharing options...
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