deathysmile Posted March 5, 2017 Share Posted March 5, 2017 Dear Affinity Team I have tried to re-download your products which I bought last year. I still have the PayPal receipts, the saved password and login details to your site. But somehow neither my email nor my password are recognized on any of your associated sites (seriflabs, affinity). I tried to reset my password but it would not recognize my email. I am certrain I got the correct login-details because these are auto-saved in my browser, I also remember successfull login in with those details last year. I purchased both, Affinity Photo and Affinity Designer for Windows. Could I get some assistance regarding this? Is there an issue with your account management from 2016? My name is Jessica Helsdon. I re-registered now in hopes of it being a bug but still I do not see my purchases. I canprovide the Paypal receipts. Thanks in advance. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted March 5, 2017 Staff Share Posted March 5, 2017 Hi Jessica, Welcome to Affinity Forums :) Please send an e-mail to affinityorders@serif.com with your name, order number and the e-mail you used to create the account so they can help you solve the issue. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
deathysmile Posted March 5, 2017 Author Share Posted March 5, 2017 Perfect. Thanks for the fast reply! Quote Link to comment Share on other sites More sharing options...
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