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ChristAlix

Affinity Photo 1.5.1.54 quits unexpectedly with the error message "unhandled exception code: 0xC0000005". Bug or wrong Preferences

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I'm working currently on restoration of old photos and use mainly the "inpainting Brush tool".

 

Last time AP crashes again and again, sometimes unexpectedly and times when saving a file. The error message is "Affinity Photo no longer works" or "untreated exception code: 0xC0000005". A crash report is nowhere recorded, neither in CrashReports from AP nor from MS Windows.

Unfortunately, my work becomes not restored and all changes are lost afterwards.

From frustration I have re-installed Affinity Photo 1.5.1.54 completely, unfortunately, the same problem is available under Windows 7 (64-bit) as well as under Windows 10 (64-bit).

At some point I noticed that the "AP History" was mainly responsible for the error "0xC0000005". From a history size with over 600 steps, the AP can doesn't manage these.

 

Thereupon, I deactivated the function "Save History With Document" which is important to me. Since I have no "unhandled exception Code: 0xC0000005" error and can save my documents, however, I also see no more History of the last edit:(

 

Question: Is it a "bug" in the software or the "Preferences" are set wrong??

 

 

For your help I am very grateful,

 

greeting

 

ChristAlix

 

 

 

PS:

my Working platform

 

HP EliteBook8560w Workstation

- Intel® Core™ i7-2820QM 64-bit Processor / 4xCore / 8xThreads / 2.3Ghz - 3.4GHz

- CORSAIR 4x SO-DIMM 8GB DDR3-1333MHZ 32GB RAM

- Samsung SSD 850 EVO 500GB

- NVIDIA Quadro 2000M / 2GB DDR3 / DirectX 12 / Driver_375.63

 

Windows 10Pro x64bit

- Version 1607 (Build 14393.693)

- Microsoft Visual C++ 2010 - 10.0.40219

- Microsoft Visual C++ 2013 - 12.0.40660

- Microsoft Visual C++ 2015 - 14.0.24215

- Microsoft .NET Framework 4.6.2

 

WACOM Intuos 5M Touch

- Modell PTH-650/K

- Driver 6.3.20-7

 

Affinity Photo

- Version 1.5.1.54

 

Affinity Designer

- Version 1.5.2.58

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Hi ChristAlix,
Just to be sure you are experiencing a lot of crashes when using the Inpainting Tool with 'Save History with Document' enabled? If so would you be able to upload a document with the Save History enabled please? Please use the link below to upload to our internal support Dropbox.

https://www.dropbox.com/request/ohlXFbphedbeGrLt9bz7

We can then look into trying to reproduce it with your file.

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I too have see this error, but dismissed it thinking it was something I had done.  Using Windows 10, but not sure if the error occurred on laptop or desktop.  If it reoccurs, I can send in the file, but at this point, I suspect you won't need it.

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