Jump to content
MadMak

How to report crashes?

Recommended Posts

Hey MadMak,

 

Crash reports should be stored in %AppData%\Affinity\Designer\1.0\CrashReports

If you crash, you should be asked if you want to submit the crash report which comes to us. If you require help I would recommend grabbing the crash report before you send it and make a forum post so we can help :)
 

Share this post


Link to post
Share on other sites

Hmm... I don't have CrashReports folder at  %AppData%\Affinity\Designer\1.0\ . And I've never been asked to report a crash, but AD crashed a few times for sure.

Share this post


Link to post
Share on other sites

Hey MadMak,

That's odd, the folder should be created when you run the app. You could try creating it manually and see if anything gets dumped inside it. It should look like the attached image. 

post-46-0-82875200-1486545600_thumb.jpg

Share this post


Link to post
Share on other sites

Hey MadMak,

That's odd, the folder should be created when you run the app. You could try creating it manually and see if anything gets dumped inside it. It should look like the attached image. 

No folder for AD https://yadi.sk/i/V4BTq9KJ3DZ4nD, but I have it for AP.

Also found some dumps https://yadi.sk/i/EMdz2zcE3DZ5XuI don't know if they are related or not. Screenshot from the system events https://yadi.sk/i/Wii8jpcH3DZAPS

 

I will try to create this folder manually, maybe this will help with reporting. If you need some other related info, just ask.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×