Problem exporting to jpeg in Photo (Windows version)

[WorkInProgress]

I'm using Photo for Windows and having trouble exporting a Photo image to a jpeg file.

When in the Photo persona and working on an image, if I select "file", then "export", then choose jpeg format and click on the "export" button the "save as" window pops up and lists "Affinity files" (which is grayed out) as the only available file type and not jpeg as I expected.

I've tried other changing some of the settings in the "export settings" dialog box to see if that might allow me to save as a jpeg. No dice.

Pretty much the same story using the export persona (not surprisingly).

I would have thought that, since I selected the jpeg format, that Affinity Photo would have generated an enlightening error message.

I've watched tutorial videos and read some on exporting, but haven't found any mention of this problem or its possible causes.

Any suggestions would be appreciated.

[Chris B]

Hey WorkInProgress,

Does your dialog look the same as the one I have attached, as this is correct. If it looks different, can you attach a screenshot please? 

[Chris B]

Ah, just a thought - maybe you haven't got file extensions displaying in Windows? 

[carl123]

@workinprogress

 

See this thread

 

https://forum.affinity.serif.com/index.php?/topic/32971-exporting/

[Chris B]

Thanks carl123, I'll log this with dev as the thread you have linked to clearly shows it is catching people out. 

[WorkInProgress]

Hey Chris B, thanks much for the reply. Sorry it took me a while to respond.

I've attached a screen capture of the "save as" dialog box which I got to after selecting "export" and choosing the JPEG format.

as you can see, you were correct that I'm not seeing the file extension, but when I actually save the file and look (using the file explorer in windows) the file has actually been saved as an Affinity file, not a JPEG. I still don't know what's going on.

 

To recap, I'm using:

WIndows 10 home ("upgraded" from Windows 7)

and the current version of Affinity Photo for windows.

I messed around with what was originally a jpeg image and saved intermediate changes as Affinity files.

When I try to export back to JPEG, Affinity Photo looks fine to me until I get to the "save as" dialog box, at which point the file type area is grayed out and the only option is to save it as an Affinity file, which pretty much defeats the purpose of the export function.

Dang.

[Chris B]

Hey WorkInProgress,

 

It looks like the whole thing has become confused because you don't have file extensions on, though this is not your fault. We've just added a fix to remove the wording 'Affinity Files' from the Save As dialog after going through the Export dialog. 

So what you will only see 'Affinity Files' from File > Save As but when you go to File > Export > JPG the Save As dialog will only show JPG Files in the 'Save as type' box. 

You said even though you went through the Export dialog first, you're still getting an afdesign file and not a JPG? Are you 100% sure this is the case? Can you try enabling the file extensions and see if this helps. Just go to Windows Explorer and then go to View > at the top. Then check File Extensions. See attached.