Lynn Posted January 20, 2017 Share Posted January 20, 2017 After another person in a forum I frequent reported that trying to use the Pen Tool caused the new AD Beta to crash, I opened the Beta and clicked on the Pen Tool. AD crashed. I opened the Beta again and clicked on the Pen Tool. AD crashed. Looks like the new Beta is unusable until this problem is resolved. Link to comment Share on other sites More sharing options...
Staff Sean P Posted January 20, 2017 Staff Share Posted January 20, 2017 Hi Lynn,Unfortunately this is caused by the way 1.5.1 previously saved the settings. It is a problem that several people have encountered. To solve this and without loosing any of your other settings, brushes or assets go to: %AppData%\Affinity\Designer\1.0\Settings and delete the Commands.xml file. *Note* If you are using Photo, change the word Designer to Photo The Pen Tool will then function correctly and will not crash the app. Sorry for the inconvenience. Mark Ingram, adirusf, techtone and 1 other 4 Link to comment Share on other sites More sharing options...
Ken Cope Posted January 20, 2017 Share Posted January 20, 2017 Thanks for the update, Sean. :) Windows 11 Pro 64bit ¤ AMD Threadripper 3990x ¤ Nvidia RTX 3090 ¤ 256GB DDR4 Ram ¤ ROG Zenith II Extreme Alpha Link to comment Share on other sites More sharing options...
marfbum Posted January 21, 2017 Share Posted January 21, 2017 hi, where is %AppData%\Affinity\Designer\1.0\ im not a techie and have looked through my files have repaired twice, but pen still crashes... Link to comment Share on other sites More sharing options...
techtone Posted January 21, 2017 Share Posted January 21, 2017 @marfbum copy this: %AppData%\Affinity\Designer\1.0\Settings press Windows + R button paste and press enter. Link to comment Share on other sites More sharing options...
techtone Posted January 21, 2017 Share Posted January 21, 2017 Also this didn't worked for me. Link to comment Share on other sites More sharing options...
Lynn Posted January 21, 2017 Author Share Posted January 21, 2017 I didn't get a chance to follow your directions until this morning, Sean, but I just deleted the Commands.xml file and the Pen Tool works fine in the Beta now. Thank you for your help. Link to comment Share on other sites More sharing options...
Lynn Posted January 21, 2017 Author Share Posted January 21, 2017 Here is the path to follow: Go to This PC, Local Disk, Users, Owner, AppData, Roaming, Affinity, Designer, 1.0(Beta), and delete the Commands.xml file. techtone 1 Link to comment Share on other sites More sharing options...
marfbum Posted January 23, 2017 Share Posted January 23, 2017 hi lynn, tried your help, but in all the roaming. there is no affinity designer file, i give up thank you Link to comment Share on other sites More sharing options...
Alfred Posted January 23, 2017 Share Posted January 23, 2017 in all the roaming. there is no affinity designer file When you try to go to the %AppData%\Affinity\Designer\1.0\Settings folder, do you get a 'Location is not available' error? Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
marfbum Posted January 23, 2017 Share Posted January 23, 2017 hi alfred no, dont get location is not available even tried cortana and she came up with -commands and file..which i deleted, but to avail but thank you Link to comment Share on other sites More sharing options...
Staff Sean P Posted January 23, 2017 Staff Share Posted January 23, 2017 Hi Marfbum,Could you hold the Ctrl button down whilst launching the Designer beta. After a short while you should see a window appear with lots of tickboxes on. Could you ensure 'Clear User Defaults' is ticked and then ensure all the rest are unticked and then click the 'Clear' button (See below). This should allow you to use the Pen Tool again. Link to comment Share on other sites More sharing options...
Alfred Posted January 23, 2017 Share Posted January 23, 2017 hi lynn, tried your help, but in all the roaming. there is no affinity designer file, i give up thank you When you try to go to the %AppData%\Affinity\Designer\1.0\Settings folder, do you get a 'Location is not available' error? hi alfred no, dont get location is not available In that case there clearly is an 'Affinity\Designer' folder, but maybe you just mean that when you looked in subfolders of that folder you couldn't see the files you expected to see. Anyway, I hope Sean's suggestion works for you. Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
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