New user basic questions

[EWH]

I can't find a way to email Affinity folks directly and perhaps there isn't a way.  Here's my issue.  I somehow managed to get the latest version of Affinity on my iMac but not on my MacBook (where I have an older version).  I can't figure out how to update the older version on MacBook.  When I try to sign in to my Affinity account to hopefully update from inside the application, my email/password combo isn't recognized (although it is for this forum) and the password reset info I request doesn't make it to my inbox (although test emails to same address do).

 

Thanks to anyone who can help.

WH

[Leafdancing]

On the MacBook the updates are through the Apple Store. Just click on the Apple Store icon in your dock, then the updates arrow at the top right, and if there are any updates available, click to download. You may need to sign in with your Apple ID of course. 

For the betas, if there isn't a prompt when you open the beta app stating that a new beta version is available, simply click the forums tab at the top of this page, click on either Affinity Photo for Mac beta, and the latest beta is available there to download. Same with Affinity Designer on Mac beta.

Hope this helps you.

[gdenby]

There have been a couple of earlier threads about upgrading from the Apple Store. I only use one computer, but the instructions that worked were: Move older version to trash. Empty trash. Login to A. store account and download current version. Open. 

 

I have to admit, I'm always antsy about trashing anything. But it worked.

 

So now I have the 1.5.4 AD from the store, and the 1.5.5 beta is recognized as the default app for opening files.

[EWH]

Thanks to the_Giants_Bloomers.  Your suggestion worked fine and I now have the latest version on both computers.  Any suggestions on how I can fix my login problem? My PW and email combo. is not recognized even though I wrote it down so I'm, pretty sure I'm accurate on it. My PW and my user ID gets me into the chat forum so that works.  When I click to reset password an explanatory email is supposedly sent to my email address but I never receive it, despite getting many emails received at that address every day

[R C-R]

Which password & user ID are you having problems with? The Affinity forum & the Mac App Store (MAS) are completely unrelated & independent of each other. For the MAS, you sign in with your Apple ID & whatever password you set up for that. Everything you bought from Apple while signed into MAS with that Apple ID & password are associated with that ID & password -- there are not separate ones for Affinity or for any other seller.

[EWH]

When I open Affinity, click on "my account", I get a screen that says "sign in to your Affinity account" and there are spaces to enter my email address and password but no combination of those works. My email address is the same as my Apple ID and was the one I used to purchase Affinity, so I'm guessing that's OK.  The password might be the problem.  I managed to get in to my account "settings" yesterday (don't know how) and reset my password, but neither the new one nor the old one nor my Apple ID password work to allow me to sign in to my Affinity account.  Neither does it work to click on "forgot my password" because then I get a message that I've been sent instructions on resetting my password, but those instructions never arrive although all other emails sent to that address seem to arrive fine.

[Alfred]

There are two separate Affinity accounts. One is for these forums, and the other is for the Affinity Store where you can purchase the workbooks, for Designer now and for Photo when it's ready; if you're a Windows user, software purchases are also handled through the Affinity Store.

 

Logins for the Affinity Forums, the Affinity Store and the Mac App Store are independent of each other.

[R C-R]

When I open Affinity, click on "my account", I get a screen that says "sign in to your Affinity account" and there are spaces to enter my email address and password but no combination of those works.

Where do you see "My Account" in your Affinity application? Are you perhaps confusing this support web site (which you access through a browser application like Safari or Firefox) with your Affinity application (Affinity Photo or Designer)?

[EWH]

I truly appreciate the help here.  I go to affinity.serif.com and then at top right I click "menu". Then I click "my account" and I get the invitation to sign in to my affinity account.  That's what I can't sign into.  It doesn't like any combo of emails and passwords I enter.  Now maybe I don't even want to go there, or have no need to.  I don't know what's there because I can't get in to see it.  I'm getting into help forum quite fine.

 

Thanks again

[Alfred]

That's your Affinity Store account. As a Mac user, you won't have one unless you purchase the Affinity Designer Workbook.

[EWH]

Got it - thanks Alfred