Azizur Rahman Posted December 30, 2016 Share Posted December 30, 2016 Dear, I am Azizur. I just purchase Affinity for windows last 2 days. I install Affinity, and required .net Framework 4.6.2, and auto install with Affinity. The issue is after completed installation PC restart and continue update system, but .Net framework 4.6.2 installation rollback, PC restart with no .Net framework. and Affinity will not run. What I has done, 1. install all update 2. I download from Microsoft.Net 4.6.1 install unsuccessful, 3. I clean my PC using CLeanMyPC 4. Than install .Net 4.6.1, successful. But Affinity cannot run 5. I download from Microsoft .Net 4.6.2 install successful, but Affinity still cannot run 6. Uninstall Affinity, and reinstall and done, restart pc system update running, then .Net installation rollback. try to run Affinity still cannot run. kindly support me Thaks Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted December 30, 2016 Staff Share Posted December 30, 2016 Hi Azizur, Welcome to the forums. At the moment which version of .Net Framework does your system have installed? Our app requires .Net 4.6.2 which you can download an offline installer from here. If this installation is rolling back, it may suggest an issue with Windows, try the suggestions on this support post I found with a similar rollback issue with .Net Once you have confirmed .Net 4.6.2 is successfully installed in Windows, run the setup for Affinity. If our installer gives any messages, please let me know what they say. Also which version of Windows are you running? Quote Link to comment Share on other sites More sharing options...
Azizur Rahman Posted December 30, 2016 Author Share Posted December 30, 2016 Dear, thanks for reply I already try .Net 4.6.2 offline installer, Installation in Windows is done, restart PC, update up to 40%. installation rollback. Still fail to install .Net 4.6.2. I got no idea at all. Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted December 30, 2016 Share Posted December 30, 2016 Azizur, I wonder whether this Microsoft support page and the troubleshooter you can download might give you any help? https://support.microsoft.com/en-gb/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed What you are seeing is certainly NOT common for users of Affinity products. Jeff Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
Azizur Rahman Posted December 30, 2016 Author Share Posted December 30, 2016 Thank Jeff, I will try it Quote Link to comment Share on other sites More sharing options...
Azizur Rahman Posted December 30, 2016 Author Share Posted December 30, 2016 Jeff thank for support, I already give up, i will request for refund and purchase for mac. Thank for support, I try almost 10 install and uninstall. Thank Quote Link to comment Share on other sites More sharing options...
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