Sparkleybright Posted December 21, 2016 Share Posted December 21, 2016 Had a problem with Affinity Photo. Deleted (pulled from Applications and into trash). Removed from toolbar. Now, how do I reinstall? I went to my purchased items in App Store and there is no way to download it. It is marked as "Installed". Do I have to repurchase? Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted December 21, 2016 Staff Share Posted December 21, 2016 Hi Sparkleybright, Welcome to Affinity Forums :) Empty the Trash and check again the App Store app, Purchased section. If it still says Installed restart you system. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Sparkleybright Posted December 21, 2016 Author Share Posted December 21, 2016 Thank you for the quick reply. I did restart my computer, then went back to app store and I was able to reinstall. BUT, I still have the same problem. Unable to load a photo (doesn't matter what size I choose) and no tool bar on the left. And, when I choose a photo to load, and the info shows up on the upper left side of the workplace, then all the choices are available from things like "Document", "Filters", etc. as if there were a photo there. When there is no photo visible (or you haven't opened one) all those choices are greyed out. And, still no tools. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted December 21, 2016 Staff Share Posted December 21, 2016 Hi Sparkleybright, What happens when you use File ▸ Open to open an image? Please press and hold ⌃(ctrl) while launching the Application from Launchpad, then select Clear from the dialog that will open to reset the application. Does it solve all those issues? Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Sparkleybright Posted December 21, 2016 Author Share Posted December 21, 2016 Hi Sparkleybright, What happens when you use File ▸ Open to open an image? Please press and hold ⌃(ctrl) while launching the Application from Launchpad, then select Clear from the dialog that will open to reset the application. Does it solve all those issues? WOW, that pressing and holding Control is a nifty little thing to know about!!!!! Fixed it absolutely !!!! Thank you soooooooo much. I have been struggling with this for two days. Thanks and Merry Christmas!!! Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted December 21, 2016 Staff Share Posted December 21, 2016 Glad to know it's all sorted out. It was probably due to some conflict with the app's settings. Merry Christmas Sparkleybright :) Abdulaziz ossman 1 Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Abdulaziz ossman Posted January 12, 2018 Share Posted January 12, 2018 MEB how do i do this on windows Quote Link to comment Share on other sites More sharing options...
Abdulaziz ossman Posted January 12, 2018 Share Posted January 12, 2018 nvm Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted January 12, 2018 Staff Share Posted January 12, 2018 Hi Abdulaziz ossman, Welcome to Affinity Forums From where did you bought it? And what version have you bought - for Windows or for Mac? For Windows: If you bought it from the Affinity Store, you have to sign-in there, click your name in the top right of the interface, go to Download & Product Keys section and download the installer from there. You will also find your e-mail/product key pair there. If you have bought from the Microsoft Store, just run it, write the name of the app in the search field on the top right to find the app product page and click the blue Install button near the app icon. For Macintosh: Run the Mac App Store - make sure you are signed-in with the same Apple ID used to buy the app -, go to the Purchased section on top, look for the app name in the list below and click the Install button in front on it. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
alexandrathegreat Posted July 6, 2021 Share Posted July 6, 2021 Hello, okay, so I have the Affinity Designer app installed on my Mac Desktop and everything seems quiet fine until I look closely and notice the icons seem like they are frozen. When I go to click on the icons on the side nothing is responding whatsoever. Someone please assist me, because I'm excited to start using this app. Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted July 7, 2021 Share Posted July 7, 2021 Hi and welcome to the forums @alexandrathegreat After you click on the Designer icon and it just sits there, do you see Affinity Designer (next to the Apple logo) in the menu at the top of the Mac's screen? If you do then go to the file menu and make a new document. File > New... I think what has happened is you closed all the windows and so there is nothing to see, the application is still running which is why it doesn't do that little bounce thing in the dock. Quote Mac Pro (Late 2013) Mac OS 12.7.4 Affinity Designer 2.4.0 | Affinity Photo 2.4.0 | Affinity Publisher 2.4.0 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
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