Sparkleybright Posted December 20, 2016 Share Posted December 20, 2016 When I try to load a photo into Affinity Photo (Mac version) all that I get is a description of the photo on the left upper side and all my tools have disappeared. Screenshot: Please help. Quote Link to comment Share on other sites More sharing options...
Bri-Toon Posted December 21, 2016 Share Posted December 21, 2016 This looks like a bug. I don't know why that is happening. However, there is a new update for Photo meant to address any bugs here. Give it a shot. If you still face that problem, then you should mention it there in that topic or in the one for the next customer beta after this one. Quote The website is still a work in progress. The "Comics" and "Shop" sections are not yet ready. Feel free to connect with me and let me know what you like or what can be improved. You can contact me here, on my contact page, YouTube channel, or Twitter account. Thanks and have a great day! Link to comment Share on other sites More sharing options...
Staff Lee D Posted December 21, 2016 Staff Share Posted December 21, 2016 Hi Sparkleybright, Which OS are you using and is this happening with all images using File > Open? Quote Link to comment Share on other sites More sharing options...
R C-R Posted December 21, 2016 Share Posted December 21, 2016 I don't know if this has any relevance but from the long hash string like filename displayed in the screenshot, you might be trying to open a cached version of a jpg photo file that no longer exists. On occasion I have seen AP include an item like this on the "Open Recent" menu, but it has never caused the UI to blank out like that if I try to open it. Maybe try File menu > Reveal in Finder to see where the jpg is stored to see if the file is in an expected location or not? Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Bri-Toon Posted December 21, 2016 Share Posted December 21, 2016 Off topic: I love your Christmas spirit, R C-R. Quote The website is still a work in progress. The "Comics" and "Shop" sections are not yet ready. Feel free to connect with me and let me know what you like or what can be improved. You can contact me here, on my contact page, YouTube channel, or Twitter account. Thanks and have a great day! Link to comment Share on other sites More sharing options...
R C-R Posted December 21, 2016 Share Posted December 21, 2016 Off topic: I love your Christmas spirit, R C-R. I was inspired by Alfred (& I used his avatar's green cap as a template for mine, since my drawing skills are minimal at best). Ho! Ho! Ho! Bri-Toon 1 Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Alfred Posted December 21, 2016 Share Posted December 21, 2016 Off topic: I love your Christmas spirit, R C-R. I was inspired by Alfred (& I used his avatar's green cap as a template for mine, since my drawing skills are minimal at best). Ho! Ho! Ho! My drawing skills are also minimal! I might as well confess here what I've already confessed in a private message to R C-R: "my" elf hat came from Openclipart.org. Bri-Toon 1 Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Richard S. Posted December 21, 2016 Share Posted December 21, 2016 TUT TUT TUT :) Quote High-End Photographic Prints Link to comment Share on other sites More sharing options...
Sparkleybright Posted December 21, 2016 Author Share Posted December 21, 2016 My OS is 10.9.5. Yes, it is happening with all photos I attempt to open. I realize this file was large, but it was just used to demonstrate. It would be the same with small file. Affinity Photo worked fine until yesterday. Never have had a problem. I will delete Affinity and try to reload. Then I will try bleduc's option. Quote Link to comment Share on other sites More sharing options...
R C-R Posted December 21, 2016 Share Posted December 21, 2016 TUT TUT TUT :) Like this? Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Alfred Posted December 21, 2016 Share Posted December 21, 2016 Like this? Tut Tut Tut.jpg Great minds.... :D Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Bri-Toon Posted December 21, 2016 Share Posted December 21, 2016 I was inspired by Alfred (& I used his avatar's green cap as a template for mine, since my drawing skills are minimal at best). Ho! Ho! Ho! My drawing skills are also minimal! I might as well confess here what I've already confessed in a private message to R C-R: "my" elf hat came from Openclipart.org. Oh haha. It looks like Santa was inspired by the elf. I always thought it was the other way around. My OS is 10.9.5. Yes, it is happening with all photos I attempt to open. I realize this file was large, but it was just used to demonstrate. It would be the same with small file. Affinity Photo worked fine until yesterday. Never have had a problem. I will delete Affinity and try to reload. Then I will try bleduc's option. Let us know the result. Quote The website is still a work in progress. The "Comics" and "Shop" sections are not yet ready. Feel free to connect with me and let me know what you like or what can be improved. You can contact me here, on my contact page, YouTube channel, or Twitter account. Thanks and have a great day! Link to comment Share on other sites More sharing options...
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