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stephen may

I can't update AD and AP from the App Store

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I spent most of yesterday afternoon trying to download the latest AD and AP updates from the App Store.

The App Store says the updates are available but when I try to update I just get the grey spinning wheel in the top left corner of the panel.

The only reason the Apple geniuses could give, after endless chat, was that the updates are not compatible with my machine.

I am on an iMac running Sierra 10.12.1.

Any clues?


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Hi Stephen,

Have you tried to restart you system? Are you using any firewall or similar app like that may be blocking the connection?

As a last resort you can always drag the applications from the Applications folder to the Trash, empty it and reinstall them again from the Mac App Store. The latest version will be installed.

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