Mark Muse Posted December 12, 2016 Share Posted December 12, 2016 I have been trying to update my 1.4x version of Photo (Mac) to 1.5. The app store seems to be my only option. When I locate AP and click to update I just get a spinning gear. I have let it spin for hours and still no update is downloaded. Please help! MartinNum 1 Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted December 12, 2016 Staff Share Posted December 12, 2016 Hi Mark Muse, Welcome to Affinity Forums :) Close the App Store app, then restart your system. Open the App Store app again and go to menu Store -> Check for Unfinished Downloads. If there's nothing to complete try to update the program again through the Updates section. Let me know if you still have trouble. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Mark Muse Posted December 12, 2016 Author Share Posted December 12, 2016 This did not work. "all purchased apps have been downloaded" Something else that is weird is AF 1.5 is not showing up in my list of available updates. Never has, though previous updates have. Quote Link to comment Share on other sites More sharing options...
stephen may Posted December 13, 2016 Share Posted December 13, 2016 Same problem Updates showing as available but will not update Apple geniuses say there could be a compatibility problem with Sierra 10.12.1 Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted December 13, 2016 Staff Share Posted December 13, 2016 Hi Mark Muse, If you go to the Purchased section in the App store app what says in the button in front of Affinity Photo? Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Mark Muse Posted December 14, 2016 Author Share Posted December 14, 2016 It says July 13, 2015 and at the far right the button says "Open". And by the way I have not upgraded to Sierra yet. Still using 10.11.6 El Capitan. Quote Link to comment Share on other sites More sharing options...
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