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Patrick Connor

Windows install FAQ

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This thread is locked, if you have any installation queries please make a new thread in the Questions forum


During the installation of the Affinity range on Windows, the following issues can be flagged. Please see below the descriptions and possible mitigations available.

  • Unable to upgrade applications - "There is a problem with this Windows Installer Package."

This is a known issue with MSI based installers on Windows. Microsoft have a tool to repair corrupted install databases

- Please see https://support.microsoft.com/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

  • How do I know if my PC is running a 64-bit or 32-bit Operating system

Affinity on Windows requires a 64-bit Operating System. Some PCs and laptops run 32-bit OS.

- Please see https://support.microsoft.com/help/13443 Which Windows operating system am I running?

  • Windows 7 Service Pack 1 or higher not found

Affinity requires Windows 7 Service pack 1 - this can be installed through Windows Update.

  • DirectX 11 not found

Affinity uses DirectX 11 acceleration to achieve smooth panning and zooming of the design canvas.

- Please see https://support.microsoft.com/kb/179113 for how to install DirectX 11.

  • Platform Update for Windows 7 not found

Affinity requires the platform update for Windows 7.

- Please see www.microsoft.com/download/details.aspx?id=36805


  • 64-bit CPU not found

Your PC only has a 32-bit CPU. Unfortunately Affinity will not run on your PC unless it has a 64-bit CPU.

  • 64-bit Windows not found (but CPU is 64-bit)

Your PC has a 64-bit CPU but you are currently running a 32-bit version of Windows.

- Please install a 64-bit version of Windows.

  • Aero requirement to run the Software

We require Desktop Windows Management Composition, rather than native Graphics drivers. This is natively on for Windows 8 and 10, but on Windows 7 this is most easily achieved by turning Aero ON. If you are not willing to turn the Aero theme on there is a work around described in this post, but any issues when running the software won't be logged unless they've been verified as still occurring with DWM Composition enabled.

A more general FAQ regarding the Affinity range including Affinity Designer can be found here in the Questions forum.


This thread is locked, if you have any installation queries please make a new thread in the Questions forum

Patrick Connor

Serif (Europe) Ltd.

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