affiom Posted September 22, 2017 Share Posted September 22, 2017 Nobody can help me .... HELP ! Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted September 22, 2017 Staff Share Posted September 22, 2017 Hi affiom, Can you please check if you have Designer.app in the root of your Applications folder? Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
affiom Posted September 22, 2017 Share Posted September 22, 2017 Yes yes Please see the picture Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted September 22, 2017 Staff Share Posted September 22, 2017 Hi affiom, Do you still have the e-mail/receipt Apple sent you after buying the app on the Mac App Store? If so you can always get in touch with Apple support to get help with this issue. If you are sure you bought it using the same Apple ID you are currently signed-in try this: copy Designer.app to an external USB drive/pen, then drag the version you have in the Applications folder to the Trash and empty it. Reboot the computer and try to install it again from the Mac App Store - the button should display Install rather than Open. If everything goes fine you can delete the copy you have made to the USB drive/pen. If not get in touch with Apple support and they will be able to help you sort this out. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
affiom Posted September 22, 2017 Share Posted September 22, 2017 OK, I will try it ! I will let you know. Thank you Quote Link to comment Share on other sites More sharing options...
affiom Posted September 23, 2017 Share Posted September 23, 2017 The problem is that the price is showing on a blue button when I clic on the app in the App Store. When I clic on it, I have a new green button "buy the app" and then I need to enter my password to confirm the buy. And I refuse to pay again ... It really irritating me .... Quote Link to comment Share on other sites More sharing options...
toltec Posted September 23, 2017 Share Posted September 23, 2017 15 minutes ago, affiom said: The problem is that the price is showing on a blue button when I clic on the app in the App Store. When I clic on it, I have a new green button "buy the app" and then I need to enter my password to confirm the buy. And I refuse to pay again ... It really irritating me .... Best to get in touch with Apple then. If you have the original purchase details (they will have you on record anyway) I'm sure they can help. Macintosh sales and upgrades are all handled by Apple, not Serif. So there is nothing Serif can do. Quote Windows PCs. Photo and Designer, latest non-beta versions. Link to comment Share on other sites More sharing options...
affiom Posted September 23, 2017 Share Posted September 23, 2017 OK thank you for your message. Do you have any contact number or email ? Thanks Quote Link to comment Share on other sites More sharing options...
R C-R Posted September 23, 2017 Share Posted September 23, 2017 57 minutes ago, affiom said: Do you have any contact number or email ? In the App Store app home page, in the "Quick Links" section, look for the "Support" link. Click that & a web page should open in your browser. It may vary from country to country but there should be a 'Get help with your purchases' section of some sort if you scroll down the page. I suggest trying that. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
affiom Posted September 23, 2017 Share Posted September 23, 2017 Thank you very much R C-R ^-^ Quote Link to comment Share on other sites More sharing options...
affiom Posted September 29, 2017 Share Posted September 29, 2017 I have called Apple. They did some changes. After that, we deleted Affinity Designer, and reinstalled it. I got the version 1,3, but after check for update, I finally got the 1,5,5 Thank you everyone !! Quote Link to comment Share on other sites More sharing options...
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