ferreirex Posted December 8, 2016 Share Posted December 8, 2016 Hi guys Around a year ago I have to change the country on Apple Store and I have contacted Apple because I have a lot of paid app for Mac and iPhone and she as tells me if I have that app on the device the apps still have the updates. I have checked the last version of Affinity Designer and my version is oldest that on Apple Store, why my Affinity isn't updated like before? Quote Link to comment Share on other sites More sharing options...
Richard S. Posted December 8, 2016 Share Posted December 8, 2016 Have you logged in with the details you originally purchased with? Quote High-End Photographic Prints Link to comment Share on other sites More sharing options...
ferreirex Posted December 8, 2016 Author Share Posted December 8, 2016 Yes, I am. My current version of Affinity Design is 1.5.1 and in Apple Store is 1.5.4 Quote Link to comment Share on other sites More sharing options...
Richard S. Posted December 8, 2016 Share Posted December 8, 2016 Try logging out, and then back in - this often resets any issues. Quote High-End Photographic Prints Link to comment Share on other sites More sharing options...
ferreirex Posted December 8, 2016 Author Share Posted December 8, 2016 I already do that and reboot the mac but still the same problem. I still have the Mac El Capitan, can be a problem? Quote Link to comment Share on other sites More sharing options...
ferreirex Posted January 22, 2017 Author Share Posted January 22, 2017 Someone from Affinity can check my email in their Apple buyer report to help me with my Affinity products? I already buy the Affinity products on date release and now I can't update and I can't use Beta versions :( Quote Link to comment Share on other sites More sharing options...
R C-R Posted January 22, 2017 Share Posted January 22, 2017 Affinity does not get individual purchaser info from Apple so they can not help you in that respect. I don't see how changing countries has anything to do with this. You said you have v 1.5.1, which is less than a year old, so at some point you must have gotten that version after you changed countries. When you log in with the same Apple ID you used for the original purchase, what do you see in the Updates tab of the Mac App Store app? Do you see Affinity Designer listed there, & if so, what does the button next to it say? Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
ferreirex Posted January 22, 2017 Author Share Posted January 22, 2017 Unfortunately after that update now the Apple Store just show the price like I don't have purchase before. Looks when we change the country we lost every single app from apple store in iPhone and Mac, and probably the Apple store still updating the app we have but isn't work in Mac or with my Affinity products. I already have sign out and sign in and nothing work. Quote Link to comment Share on other sites More sharing options...
R C-R Posted January 22, 2017 Share Posted January 22, 2017 Are you sure you are signing into the MAS with the same Apple ID that you used when you first purchased AD? Approximately how long ago did you buy it? EDIT: one other thought. Your Apple ID is usually of the form <some name>@<some ISP>. If you change countries & change your ISP (Internet service provider) this does not change your Apple ID, so you would still sign in with the old ID, even if it includes an ISP address you no longer have. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
ferreirex Posted January 22, 2017 Author Share Posted January 22, 2017 Yes, I'm sure is the same email ;) Affinity Photo - 10 Jul 2015 Affinity Designer - 02 Oct 2014 I still have the receipt email's from the products. Quote Link to comment Share on other sites More sharing options...
R C-R Posted January 22, 2017 Share Posted January 22, 2017 Yes, I'm sure is the same email ;) NOT email -- Apple ID! Two different things. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
ferreirex Posted January 22, 2017 Author Share Posted January 22, 2017 Yes it's the same. Quote Link to comment Share on other sites More sharing options...
R C-R Posted January 22, 2017 Share Posted January 22, 2017 Yes it's the same. I don't know what you mean by that. Your email address, whatever it is, is not the same as your Apple ID. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
mac_heibu Posted January 22, 2017 Share Posted January 22, 2017 Change the store to the country, in which you bought the apps. Log in with the Apple ID and the password, you used in this country and load the new version. When you are done, you can revert back to your actual account. Quote Link to comment Share on other sites More sharing options...
ferreirex Posted January 22, 2017 Author Share Posted January 22, 2017 I say the same, like, I don't use a different ID. Quote Link to comment Share on other sites More sharing options...
mac_heibu Posted January 22, 2017 Share Posted January 22, 2017 Did you read this: https://support.apple.com/en-us/HT201389 Concerning my last post: Did you log into the store of your former country? Quote Link to comment Share on other sites More sharing options...
ferreirex Posted January 22, 2017 Author Share Posted January 22, 2017 Yes I have read that before, but for a good time I have the updates but now I don't Quote Link to comment Share on other sites More sharing options...
mac_heibu Posted January 22, 2017 Share Posted January 22, 2017 How did you process payments? Perhaps via Click & Buy? Since this service isn't present any more, you have to update your payment method in this case. Quote Link to comment Share on other sites More sharing options...
ferreirex Posted January 22, 2017 Author Share Posted January 22, 2017 When I change the country I change the payments too, but i don't expect need to buy all the app's again. Quote Link to comment Share on other sites More sharing options...
R C-R Posted January 22, 2017 Share Posted January 22, 2017 Change the store to the country, in which you bought the apps. Log in with the Apple ID and the password, you used in this country and load the new version. When you are done, you can revert back to your actual account. I know that if I change country stores in the App Store app, I can't see my purchases in the Purchased tab (just like the Apple support document you linked to says), but in the Updates tab I can still see the apps I have updated in the last 30 days, & in all the other tabs I see "Open" instead of a purchase price for every app I have previously bought, even though I am not in the country's store where I bought them. Currently I have no apps that need updating so I don't know what the Updates tab would show if I did, but I wonder if this 30 day thing has something to do with the difficulties ferreirex is having getting the latest update? Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
mac_heibu Posted January 22, 2017 Share Posted January 22, 2017 I would suggest: Go to your AppStore account, look for "Report a problem", (I don't sit in front of my machine, so I can't tell precisely, where this link it to be found) and describe your issue as clear as possible. Normally, they are quite responsive. Quote Link to comment Share on other sites More sharing options...
ferreirex Posted January 22, 2017 Author Share Posted January 22, 2017 In AD now show to buy button and in AP show to open but both aren't shown in updates Quote Link to comment Share on other sites More sharing options...
ferreirex Posted January 22, 2017 Author Share Posted January 22, 2017 I would suggest: Go to your AppStore account, look for "Report a problem", (I don't sit in front of my machine, so I can't tell precisely, where this link it to be found) and describe your issue as clear as possible. Normally, they are quite responsive. I already do that, but they tell me I have the updates if I don't delete the apps, and I won't. Quote Link to comment Share on other sites More sharing options...
R C-R Posted January 22, 2017 Share Posted January 22, 2017 In AD now show to buy button and in AP show to open but both aren't shown in updates Is this still true if you do as suggested and change the Store to the one where you bought the apps, sign out & back in, & go to the Updates tab? Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
ferreirex Posted January 22, 2017 Author Share Posted January 22, 2017 If I change the store show the warning, and if I change to the country for that store I lost what I having buy in this country. Quote Link to comment Share on other sites More sharing options...
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