Daniele Salvatore Posted December 3, 2016 Share Posted December 3, 2016 It's OK, I've found the problem - on Windows 7 (and maybe also Windows 8), you'll need to copy some more files: api-ms-win-*.dll ucrtbase.dll Alternatively you could just install the Visual C++ Redistributable for Visual Studio 2015: https://www.microsoft.com/en-gb/download/details.aspx?id=48145 Thanks, Jon I work with Windows 7 and I already have in affinity > Common all the files you mentioned, but still I see only the Affinity Logo and the file name. Quote Link to comment Share on other sites More sharing options...
Daniele Salvatore Posted December 3, 2016 Share Posted December 3, 2016 What Operating system are you using please? we will check the dependencies Windows 7 Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted December 3, 2016 Share Posted December 3, 2016 Daniele, your screenshot of the Affinity>Common Files folder does not appear to include one of the four files which Jon W listed, specifically ucrtbase.dll. I don't know if that is what is causing the problem for you? Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted December 3, 2016 Staff Share Posted December 3, 2016 The first 2 additional files are all that's needed on Windows 10, but on 8.1 & 7 you also need lots of other files as John explained when he said you need - api-ms-win-*.dll - ucrtbase.dll That first line means ALL the files that start api-ms-win-??????.dll from the same folder as Affinity Designer EXE. Then one more file called ucrtbase.dll. Or instead the Visual Studio Runtime library install would put all those in your system folder and the thumbnail provider will have all it needs for your OS. Have you tried installing the latest Affinity Photo for Windows beta? It does all this for you.... (see the 2nd last point on the release notes) https://forum.affinity.serif.com/index.php?/topic/30345-affinity-photo-public-beta-15043-windows/ As does the latest Affinity Designer Customer beta https://forum.affinity.serif.com/index.php?/topic/30346-affinity-designer-customer-beta-15143/ So really this should not be a problem anymore for anyone. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Daniele Salvatore Posted December 3, 2016 Share Posted December 3, 2016 The first 2 additional files are all that's needed on Windows 10, but on 8.1 & 7 you also need lots of other files as John explained when he said you need - api-ms-win-*.dll - ucrtbase.dll That first line means ALL the files that start api-ms-win-??????.dll from the same folder as Affinity Designer EXE. Then one more file called ucrtbase.dll. Or instead the Visual Studio Runtime library install would put all those in your system folder and the thumbnail provider will have all it needs for your OS. Have you tried installing the latest Affinity Photo for Windows beta? It does all this for you.... (see the 2nd last point on the release notes) https://forum.affinity.serif.com/index.php?/topic/30345-affinity-photo-public-beta-15043-windows/ As does the latest Affinity Designer Customer beta https://forum.affinity.serif.com/index.php?/topic/30346-affinity-designer-customer-beta-15143/ So really this should not be a problem anymore for anyone. I attach a screen-shot with the list of files I have now, after the last AP 43 release. As you can see they are all there. To be sure, I have also restarted the PC, but nothing has changed at all. Quote Link to comment Share on other sites More sharing options...
Daniele Salvatore Posted December 27, 2016 Share Posted December 27, 2016 The first 2 additional files are all that's needed on Windows 10, but on 8.1 & 7 you also need lots of other files as John explained when he said you need - api-ms-win-*.dll - ucrtbase.dll That first line means ALL the files that start api-ms-win-??????.dll from the same folder as Affinity Designer EXE. Then one more file called ucrtbase.dll. Or instead the Visual Studio Runtime library install would put all those in your system folder and the thumbnail provider will have all it needs for your OS. Have you tried installing the latest Affinity Photo for Windows beta? It does all this for you.... (see the 2nd last point on the release notes) https://forum.affinity.serif.com/index.php?/topic/30345-affinity-photo-public-beta-15043-windows/ As does the latest Affinity Designer Customer beta https://forum.affinity.serif.com/index.php?/topic/30346-affinity-designer-customer-beta-15143/ So really this should not be a problem anymore for anyone. I already installed since over a month all the files you mentioned (i.e. the same as in AD are in the Common Folder), but still I cannot see the file image (only the file name and the affinity logos appear). I have both AD & AP with the official release (no more Beta). Quote Link to comment Share on other sites More sharing options...
R C-R Posted December 27, 2016 Share Posted December 27, 2016 @Daniele Salvatore: I don't know if it the same for Windows but on Macs, for both AD & AP there is a "Save Thumbnails with documents" option in Preferences > General that must be enabled (checked) to see document previews instead of the Affinity logos. If you have that option in the Windows versions, make sure it is enabled. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Daniele Salvatore Posted January 2, 2017 Share Posted January 2, 2017 @Daniele Salvatore: I don't know if it the same for Windows but on Macs, for both AD & AP there is a "Save Thumbnails with documents" option in Preferences > General that must be enabled (checked) to see document previews instead of the Affinity logos. If you have that option in the Windows versions, make sure it is enabled. It has always been like that since the very beginning; I enclose the screen-shot to show as it is. I do not know anymore what to do. Quote Link to comment Share on other sites More sharing options...
Daniele Salvatore Posted January 4, 2017 Share Posted January 4, 2017 Hi Kathryn, this is the forum for the Windows beta, you may have more luck with your thumbnail issue in the General forums :) I do not understand; the title of this topic is File Icons on Windows 7. I also was supponing that Affinity Icons and Affinity Thumbnails have the same meaning. Therefore this should be the right forum. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.