Jonopen Posted October 24, 2016 Author Share Posted October 24, 2016 Screenshots attached. The path shown for "(Default)" in the "InProcServer32" subfolder is the same as that shown in the 'Find next' result. Quote v2.4.1 Designer/Photo/Publisher | Mac mini (M1, 2020) | Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Jonopen Posted November 8, 2016 Author Share Posted November 8, 2016 Sorry if this thread is like a bad penny, I guess this issue is unique to me. I was wondering if there was anything else I can try to see thumbnails? Quote v2.4.1 Designer/Photo/Publisher | Mac mini (M1, 2020) | Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Staff Jon W Posted November 8, 2016 Staff Share Posted November 8, 2016 Hi Jonopen, sorry for not getting back to you. I'm afraid I have no idea why you're having this problem. Everything relevant in your registry seems to be OK. It could be worth having a look in Windows Event Viewer for any thumbnail-related errors. Quote Link to comment Share on other sites More sharing options...
Jonopen Posted November 13, 2016 Author Share Posted November 13, 2016 Thanks for the reply. To be honest looking at Windows log files this is a bit beyond my field of technical experience. Incidentally I've just installed the Affinity Photo public beta to see if I can see its thumbnails, but I can't, at least not from Windows Explorer. I can however see file content previews when viewed in XnView, which is something that I can't with Affinity Designer. Quote v2.4.1 Designer/Photo/Publisher | Mac mini (M1, 2020) | Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
dominik Posted November 13, 2016 Share Posted November 13, 2016 Thanks for the reply. To be honest looking at Windows log files this is a bit beyond my field of technical experience. Incidentally I've just installed the Affinity Photo public beta to see if I can see its thumbnails, but I can't, at least not from Windows Explorer. I can however see file content previews when viewed in XnView, which is something that I can't with Affinity Designer. Hi Jonopen, I'm sorry to see that this problem is still persisten for you. Do you have any chance to try AD on a different computer and see if the thumpnail display works there? This could help to confirm that the problem is most likely related to your computer's setup. I looked around Google and discovered that this is a problem others seem to have had too. Perhaps these solutions can help? http://www.thewindowsclub.com/thumbnail-previews-not-showing-windows http://www.thewindowsclub.com/rebuild-icon-clear-thumbnail-cache-windows-10 http://www.tenforums.com/tutorials/18834-thumbnail-previews-file-explorer-enable-disable-windows-10-a.html d. Quote Affinity Designer 1 & 2 | Affinity Photo 1 & 2 | Affinity Publisher 1 & 2 Affinity Designer 2 for iPad | Affinity Photo 2 for iPad | Affinity Publisher 2 for iPad Windows 11 64-bit - Core i7 - 16GB - Intel HD Graphics 4600 & NVIDIA GeForce GTX 960M iPad pro 9.7" + Apple Pencil Link to comment Share on other sites More sharing options...
Jonopen Posted November 13, 2016 Author Share Posted November 13, 2016 Thanks dominik for the info and help. I have previously tried the suggestions contained within the links in your last post and have come to the same conclusion that it's just something specific to my PC. Other graphical file type thumbnails display OK in Windows Explorer - just not the Affinity ones. :( Quote v2.4.1 Designer/Photo/Publisher | Mac mini (M1, 2020) | Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
dominik Posted November 16, 2016 Share Posted November 16, 2016 I have previously tried the suggestions contained within the links in your last post Hi Jonopen, by accident today I looked at my files with the thumbnail preview turned on. Usually I look at the 'detail view'. To my surprise Affinity Photo thumbnails showed just the AP icon while Affinity Designer thumbnails did show a preview of the file content. In other words I shared (at least) part of your problem. I then decided to visit my own recommended solution pages from above to try and see what they have to offer for my problem. I downloaded the free and small (portable) program Thumbnail and Icon Cache Rebuilder.I ran it with the option 'Delete Thumbnail Cache' and then rebooted my computer. Result: Affinity Photo thumbnails show the content of the file. Not bad. If you dare to download and run a program from a link provided by basically a stranger (= me, not related in any way to the program I link to) I'd be interested to hear if this helps with your situation. But I will fully understand if you refuse to do so. Best regars, d. Quote Affinity Designer 1 & 2 | Affinity Photo 1 & 2 | Affinity Publisher 1 & 2 Affinity Designer 2 for iPad | Affinity Photo 2 for iPad | Affinity Publisher 2 for iPad Windows 11 64-bit - Core i7 - 16GB - Intel HD Graphics 4600 & NVIDIA GeForce GTX 960M iPad pro 9.7" + Apple Pencil Link to comment Share on other sites More sharing options...
Staff Jon W Posted November 23, 2016 Staff Share Posted November 23, 2016 I downloaded the free and small (portable) program Thumbnail and Icon Cache Rebuilder.I ran it with the option 'Delete Thumbnail Cache' and then rebooted my computer. The Windows "Disk Clean-up" utility can also delete cached thumbnails. Quote Link to comment Share on other sites More sharing options...
Staff Jon W Posted November 23, 2016 Staff Share Posted November 23, 2016 Can anyone experiencing this problem please try the following (Jonopen, this is similar to what you already tried, but this is a new DLL so please try again). 1. Download and extract the attached file 2. Back up the existing file: C:\Program Files\Affinity\Common\Thumbnail.dll 3. Replace it with the one from the zip 4. Open a folder containing .afdesign or .afphoto files in Explorer. 5. Copy and paste one of those files to create a new file. A "Logging started" message should pop up. If it does... 5. Press <Windows>+R and type "%temp%\AffinityThumbnailHandler". This should open a folder in Explorer. 6. There should be some log files in there. If there are, please post them here. 7. Restore the old version of C:\Program Files\Affinity\Common\Thumbnail.dll Thanks, Jon Thumbnail.zip Chris B 1 Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted November 23, 2016 Share Posted November 23, 2016 @Jon W, First, this problem seems to be intermittent on my system. I've attached below a screenshot showing an APhoto file with a thumbnail and an edited version of that same file, showing an AP icon! I then followed the instructions in your post and the icon-only file and the copy of the same file now show the thumbnail, 2nd attachment below. I've also attached the requested logging file. Hope these will be helpful! Jeff Edit: The .log extension to the logging file excludes it from being attached here, apparently! Hence, I'm pasting here its contents (thankfully it's very short): CClassFactory::CreateInstance DllAddRef CClassFactory::QueryInterface DllRelease Found stream, looking for thumbnail... Found thumbnail Loaded thumbnail, size is 276 x 512 Created bitmap: 0000000069053308 Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
Jonopen Posted November 23, 2016 Author Share Posted November 23, 2016 Hi JonI've followed your instructions but unfortunately it didn't trigger the 'logging started' message.At step 4."Open a folder containing .afdesign or .afphoto files in Explorer" I wasn't exactly sure when to do this, so I tried:a. without Affinity Designer running (in Explorer)b. with Affinity Designer running in the backgrround (in Explorer)c. from within the 'Open...' file explorer/chooser from within Affinity DesignerAt step 5. (the second step 5) when I try to open "%temp%\AffinityThumbnailHandler" (I tried with and without the quotes) I get a message telling me Windows can't find it and to check my spelling.I'm happy to keep trying things to get this resolved until beta version stops running. Edit: I now have the non-beta version 1.5.0.36 :) Quote v2.4.1 Designer/Photo/Publisher | Mac mini (M1, 2020) | Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Staff Jon W Posted November 24, 2016 Staff Share Posted November 24, 2016 First, this problem seems to be intermittent on my system. I've attached below a screenshot showing an APhoto file with a thumbnail and an edited version of that same file, showing an AP icon! Hi Jeff, This sounds like there might be some blank thumbnails in your thumbnail cache. If you use the Windows "Disk Clean-up" utility to delete your cached thumbnails or the relevant drive, they should all appear. Assuming this fixes the problem, please let us know if it ever happens again. Thanks, Jon Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted November 24, 2016 Share Posted November 24, 2016 Hi Jeff, This sounds like there might be some blank thumbnails in your thumbnail cache. If you use the Windows "Disk Clean-up" utility to delete your cached thumbnails or the relevant drive, they should all appear. Assuming this fixes the problem, please let us know if it ever happens again. Thanks, Jon Hi Jon, Many thanks for this. I have run the utility, opened a .jpg image in AP, made some very quick adjustments and resaved it as an AP file. Checking the folder where it is stored I see a thumbnail for the image. So, for me at least, this seems to be resolved. Slightly OT for this forum, any files I have created using AD (all betas and the final release) do show a thumbnail so the problem seems to have been limited to AP. Thanks again, Jeff Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
Staff Jon W Posted November 24, 2016 Staff Share Posted November 24, 2016 I've followed your instructions but unfortunately it didn't trigger the 'logging started' message. At step 4."Open a folder containing .afdesign or .afphoto files in Explorer" I wasn't exactly sure when to do this, so I tried: a. without Affinity Designer running (in Explorer) b. with Affinity Designer running in the backgrround (in Explorer) c. from within the 'Open...' file explorer/chooser from within Affinity Designer Jonopen, It doesn't matter whether Designer is running or not; the thumbnail handler is completely separate. Thanks for helping us look into this problem. There are a few more things we can try, which I'll post tomorrow. Jon Quote Link to comment Share on other sites More sharing options...
Pdro Posted November 26, 2016 Share Posted November 26, 2016 Hi, First off, really happy to have found your app. I ran into the same problem as Jonopen in my notebook - no thumb preview, but it works fine in my PC. The only difference is windows 10 home (not working) vs windows 10 pro (working). Configs are the same. Does this make any sense?? Cheers Pedro Quote Link to comment Share on other sites More sharing options...
Jonopen Posted November 26, 2016 Author Share Posted November 26, 2016 For info I'm also using Windows 10 Home on my laptop. Quote v2.4.1 Designer/Photo/Publisher | Mac mini (M1, 2020) | Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Staff Jon W Posted November 28, 2016 Staff Share Posted November 28, 2016 OK, we've found the problem - there are some DLLs missing from the Common folder. We'll fix this in the next release, but for now you can fix it yourself by copying these files from the application folder to the Common folder (e.g. from "C:\Program Files\Affinity\Affinity Designer" to "C:\Program Files\Affinity\Common"): vcruntime140.dll msvcp140.dll Thanks, Jon Pdro, Chris B, Mark Ingram and 1 other 4 Quote Link to comment Share on other sites More sharing options...
Pdro Posted November 28, 2016 Share Posted November 28, 2016 Nice, it worked. Thank you! Mark Ingram 1 Quote Link to comment Share on other sites More sharing options...
Jonopen Posted November 28, 2016 Author Share Posted November 28, 2016 All icons displaying correctly here - Yay! :D Thanks Mark Ingram 1 Quote v2.4.1 Designer/Photo/Publisher | Mac mini (M1, 2020) | Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Daniele Salvatore Posted November 29, 2016 Share Posted November 29, 2016 OK, we've found the problem - there are some DLLs missing from the Common folder. We'll fix this in the next release, but for now you can fix it yourself by copying these files from the application folder to the Common folder (e.g. from "C:\Program Files\Affinity\Affinity Designer" to "C:\Program Files\Affinity\Common"): vcruntime140.dll msvcp140.dll Thanks, Jon I copied the 2 files, and I restarted the PC, but it does not work. I still see the Affinity Logos (AD & AP) with the file names, i.e. xxxx.afphoto & yyyy.afdesign Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted November 29, 2016 Staff Share Posted November 29, 2016 I copied the 2 files, and I restarted the PC, but it does not work. I still see the Affinity Logos (AD & AP) with the file names, i.e. xxxx.afphoto & yyyy.afdesign What Operating system are you using please? we will check the dependencies Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Staff Jon W Posted November 30, 2016 Staff Share Posted November 30, 2016 It's OK, I've found the problem - on Windows 7 (and maybe also Windows 8), you'll need to copy some more files: api-ms-win-*.dll ucrtbase.dll Alternatively you could just install the Visual C++ Redistributable for Visual Studio 2015: https://www.microsoft.com/en-gb/download/details.aspx?id=48145 Thanks, Jon Patrick Connor 1 Quote Link to comment Share on other sites More sharing options...
Daniele Salvatore Posted December 3, 2016 Share Posted December 3, 2016 I enclose 2 screen shots to show that having already installed the required file in Affinity/Common the file are still shown with the name.afphoto and name.design under the Affinity Logos. Is there any way to get the image related to such files? Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted December 3, 2016 Staff Share Posted December 3, 2016 It would have been better to keep this in the other thread, rather than start a new one so I will merge them back later. This oversight in the first release of Affinity Designer has been resolved internally and will be part of future releases. It may be that yesterday's Windows Photo beta 1.5.0.43 installer includes this fix, but I'm not sure and cannot check. Did you try the suggestion to install the redistributable merge module here https://www.microsoft.com/en-gb/download/details.aspx?id=48145 Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Daniele Salvatore Posted December 3, 2016 Share Posted December 3, 2016 It would have been better to keep this in the other thread, rather than start a new one so I will merge them back later. This oversight in the first release of Affinity Designer has been resolved internally and will be part of future releases. It may be that yesterday's Windows Photo beta 1.5.0.43 installer includes this fix, but I'm not sure and cannot check. Did you try the suggestion to install the redistributable merge module here https://www.microsoft.com/en-gb/download/details.aspx?id=48145 The link you have attached seems to be for Visual Studio 2015 (I do not know what it is for); what I can do with it? Quote Link to comment Share on other sites More sharing options...
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