can't download sample images from Affinity

[axel2078]

I just installed Affinity Photo on my Mac and I was trying to download some of the sample images (the initial screen when you open the program), but I keep getting this error:  "Download Error.  Unable to download sample. The following error has occurred: The operation couldn’t be completed. Connection reset by peer"

 

I know my internet connection is working because I can get to everything else just fine.  Are these images still available for download or were they removed?  Thanks.

[axel2078]

Here is a screen shot of what I'm referring to.

 

[R C-R]

I had no problem downloading the Dreamers sample file just now, so I assume they are all still available. I do not know why you are getting that error. The only thing I can think of is it might be related to some firewall setting, either in the OS on your Mac or on a router/gateway or some such.

 

Maybe check in System Preferences > Security & Privacy > Firewall > Firewall Options to see if something is blocking AP?

[axel2078]

I had no problem downloading the Dreamers sample file just now, so I assume they are all still available. I do not know why you are getting that error. The only thing I can think of is it might be related to some firewall setting, either in the OS on your Mac or on a router/gateway or some such.

 

Maybe check in System Preferences > Security & Privacy > Firewall > Firewall Options to see if something is blocking AP?

 

Thanks for the tip.  In my case, it was because I was running some VPN software.  Once I disconnected from it, I was able to download the images without an issue.  Not sure why I couldn't do it while connected to a VPN unless the IP I was coming from was blocked, but at least it works now.  Thanks!

[R C-R]

Glad you figured it out & have shared the solution with us. I'm sure it will help someone else who runs into the same thing.  :)