Michail Posted November 30, 2016 Share Posted November 30, 2016 [1.5.0.42] I can not open an image or create a new file - crash! See attached file. Link to comment Share on other sites More sharing options...
Staff Chris B Posted December 1, 2016 Staff Share Posted December 1, 2016 Hello Michail, Does this happen every single time? If you let me know if this is still happening, I can get development to look at the crash report for you. Has it only been happening since build .42? How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Michail Posted December 1, 2016 Author Share Posted December 1, 2016 Hello Michail, Does this happen every single time? If you let me know if this is still happening, I can get development to look at the crash report for you. Has it only been happening since build .42? 1. Yes, it happens every time - without exception. Yes, it has only happened since version 42. See also https://forum.affinity.serif.com/index.php?/topic/30123-program-crashes-when-opening-picturenew-document-15042/ 2. I also recall the following critical preview problem: https://forum.affinity.serif.com/index.php?/topic/29884-problems-with-previews/ If I remember correctly, there was not this problem in the first beta version. Link to comment Share on other sites More sharing options...
Staff Chris B Posted December 1, 2016 Staff Share Posted December 1, 2016 Thanks for replying. I'll log this with development even though I can't provide them with a recipe to reproduce it. They should be able to track down the cause of the crash. I'll update you once I get any feedback. How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Michail Posted December 1, 2016 Author Share Posted December 1, 2016 Until then, thank you Chris! Link to comment Share on other sites More sharing options...
Staff AdamW Posted December 1, 2016 Staff Share Posted December 1, 2016 Hi Michail, We have found a problem in .42 where the app will crash when creating / opening a document if the Character Page is open. Do you think this is what is affecting you? A Ctrl-Run up will reset your Workspace so the Character Page is not showing, so you could try this. We apologise for the inconvenience but will have this problem sorted out asap. Link to comment Share on other sites More sharing options...
Staff Chris B Posted December 1, 2016 Staff Share Posted December 1, 2016 Thanks Adam. I didn't suggest a Ctrl runup in case we needed the AppData folder. I've updated the bug report to reflect the issue. How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Michail Posted December 1, 2016 Author Share Posted December 1, 2016 Do you think this is what is affecting you? Yes, if I remove the character Panel, I can open pictures and create new documents again. Thanks! Do you have an idea for solving the problem of the preview (point 2.)? Link to comment Share on other sites More sharing options...
Staff AdamW Posted December 1, 2016 Staff Share Posted December 1, 2016 Hi Michail, Unfortunately I am not seeing that problem here. Hopefully someone will be along to work with you to try and find a way to reproduce it. Link to comment Share on other sites More sharing options...
Staff Chris B Posted December 5, 2016 Staff Share Posted December 5, 2016 Yes, if I remove the character Panel, I can open pictures and create new documents again. Thanks! Do you have an idea for solving the problem of the preview (point 2.)? I've replied to the thread. As Adam says, we can't seem to reproduce it so it may not be an issue in .43 How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
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