Christian Schl Posted November 25, 2016 Share Posted November 25, 2016 Hi everybody, I just purchased the Windows Version of Affinity Designer after really loving to work with the Beta Version. I now do have the problem that the installation fails. The note that I receive when I type in my e-mail address and the product key says that it is rather an invalid e-mail address or a wrong product key. I doublechecked both and they are correct yet the installation still fails. What can I do? I need to work with the program on a current project. Thank you for your help in advance. Quote Link to comment Share on other sites More sharing options...
SrPx Posted November 27, 2016 Share Posted November 27, 2016 Check for capitol letters ... ;) No, seriously though, I bet they can be helpful -it's Sunday, though- if you write to support. Been there too many times -a project/gig urging- so, a bit of help here: I'd bet is writing specifically to this address, but could be wrong : affinityorders@serif.com And a lot of support info : https://forum.affinity.serif.com/index.php?/topic/29162-affinity-store-account-creation-and-orderlicense-queries/ Quote AD, AP and APub. V1.10.6 and V2.4 Windows 10 and Windows 11. Ryzen 9 3900X, 32 GB RAM, RTX 3060 12GB, Wacom Intuos XL, Wacom L. Eizo ColorEdge CS 2420 monitor. Windows 10 Pro. (Laptop) HP Omen 16-b1010ns 12700H, 32GB DDR5, nVidia RTX 3060 6GB + Huion Kamvas 22 pen display, Windows 11 Pro. Link to comment Share on other sites More sharing options...
Christian Schl Posted November 28, 2016 Author Share Posted November 28, 2016 Thanks a lot, Advanced Member! :-) I also contacted the affinity staff on facebook and in the meantime my problem could indeed be solved! On a sunday and I was able to finish my project on time. Such a funny thing that fate always seems to strike in the most stressfull moments. Thanks again! I can now work with affinity designer - and I love it! Great software! :-) Quote Link to comment Share on other sites More sharing options...
SrPx Posted November 28, 2016 Share Posted November 28, 2016 Nice! (actually, the advanced thing is automatic from the forum for the 283 posts, more than me being any advanced ;D) Cheers, glad that the project could be finished. :) Quote AD, AP and APub. V1.10.6 and V2.4 Windows 10 and Windows 11. Ryzen 9 3900X, 32 GB RAM, RTX 3060 12GB, Wacom Intuos XL, Wacom L. Eizo ColorEdge CS 2420 monitor. Windows 10 Pro. (Laptop) HP Omen 16-b1010ns 12700H, 32GB DDR5, nVidia RTX 3060 6GB + Huion Kamvas 22 pen display, Windows 11 Pro. Link to comment Share on other sites More sharing options...
R C-R Posted November 28, 2016 Share Posted November 28, 2016 I knew that the member title automatically changed from "Newbie" to "Advanced Member" after some number of posts but not what that number was. More recently, I discovered we can change it in My Settings > Profile Settings available from the user display name popup menu at the top of the page. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
SrPx Posted November 28, 2016 Share Posted November 28, 2016 Interesting...yet though, I meant after a number of posts...Not really knowing which number it is... ;) Quote AD, AP and APub. V1.10.6 and V2.4 Windows 10 and Windows 11. Ryzen 9 3900X, 32 GB RAM, RTX 3060 12GB, Wacom Intuos XL, Wacom L. Eizo ColorEdge CS 2420 monitor. Windows 10 Pro. (Laptop) HP Omen 16-b1010ns 12700H, 32GB DDR5, nVidia RTX 3060 6GB + Huion Kamvas 22 pen display, Windows 11 Pro. Link to comment Share on other sites More sharing options...
Alfred Posted November 28, 2016 Share Posted November 28, 2016 I knew that the member title automatically changed from "Newbie" to "Advanced Member" after some number of posts but not what that number was. I think it's less than 100: probably 50. More recently, I discovered we can change it in My Settings > Profile Settings available from the user display name popup menu at the top of the page. I noticed that. I thought "User Drone" was a rather curious choice! Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
R C-R Posted November 28, 2016 Share Posted November 28, 2016 I thought "User Drone" was a rather curious choice! I am a rather curious person. Andy Somerfield 1 Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Alfred Posted November 28, 2016 Share Posted November 28, 2016 I am a rather curious person. So am I, in more senses than one! :D R C-R 1 Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
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