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luthien

Can't install Affinity Designer on Windows

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Hello.

Unfortunately I can't install Affinity Designer on Windows (Windows 10 x64). Screen with choosing language popped up and then.. nothing happened. I looked and the task manager and it just crashing.

 

This problem occurs also with Affinity Photo beta.

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Hi Luthien,

I shall have to get an install log from you!

1. Go to %temp%\AffinitySetup\ and ensure that is empty.

2. Press WinKey+R and clear the field

3. Drag the installer exe and then add /log and then click OK

4. The installer should begin

5. Once it crashes navigate back to %temp%\AffinitySetup\ and go to the folder inside that and attach the 'Install.txt' file
 

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After this steps there is no 'Install.txt' file.

I see only "Affinity.msi" so I tried to install Affinity with this file. I thought that everything runs properly, selecting destination folder, enter my email, product key, create desptop shortcut > Finish.

I was sure that the program has installed, but no... no Affinity (or Serif) folder in Program Files or anywhere.. :(

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After this steps there is no 'Install.txt' file.

 

It sounds like you didn't add the "/log" option. We would really like to see the resulting Setup.log file - could you try again please? 

 

In Step 3 of Sean's instructions, the "Run" dialog should look something like this:

post-26-0-36329500-1480069086_thumb.png

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