alpenzorro Posted November 20, 2016 Share Posted November 20, 2016 Hello, I just purchased Affinity Designer for Windows. Now I require an invoice that follows german tax authority requirements. Please advise where I either can find it or request it. Thanks Quote Link to comment Share on other sites More sharing options...
Staff TonyB Posted November 20, 2016 Staff Share Posted November 20, 2016 Affinity support should be able to supply an invoice for you, I will get them to contact you on Monday. Sorry for any inconvenience. Quote Link to comment Share on other sites More sharing options...
joerg Posted November 25, 2016 Share Posted November 25, 2016 Hello,I need also an invoice for my order of "Affinity Designer for Windows" that follows german tax authority requirements!Why are your company not asked for an address for those invoices during the ordering process? That would simplify the matter and it would not be necessary to ask for it! I had paid with PayPal on November 21th, 2016.My order number: AH110G2PV2Unfortunately, it is not possible to store an address in the affinity account (this should be urgently improved).On the invoice my company address must be listed, but I do not want to mention my address here.So how can I transfer my address to your company for a correct invoice? I ask for a timely response. Thank you in advance. Best regards Jörg Hofnaar 1 Quote Link to comment Share on other sites More sharing options...
docice Posted December 1, 2016 Share Posted December 1, 2016 I need also an invoice for my order AT56KHM1YR Quote Link to comment Share on other sites More sharing options...
docice Posted December 1, 2016 Share Posted December 1, 2016 i need also an invoice for my order AT56KHM1YR Quote Link to comment Share on other sites More sharing options...
Hofnaar Posted December 1, 2016 Share Posted December 1, 2016 needed also for me: AG4M044PTZ thanks. :) A good way would be, If I could download it in my user panel. Quote Link to comment Share on other sites More sharing options...
rriess Posted December 1, 2016 Share Posted December 1, 2016 Hello, I need an invoice with German tax authority requirements too. If address and VAT number is required, please contact me by mail. Thanks! Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted December 1, 2016 Staff Share Posted December 1, 2016 @alpenzorro, @joerg, @docice, @Hofnaar & @rriess: You all have a PM from me with more info. If anyone else requires an Invoice or VAT receipt, please send an email to affinityorders@serif.com with your order number, Company name and address and any other relevant information and our Customer Service team will help your further :) Quote Link to comment Share on other sites More sharing options...
joerg Posted December 1, 2016 Share Posted December 1, 2016 @Leigh: Hello, in the meantime I had also wrote to Serif and I told them my order number, but I am still waiting for the necessary bill! Actually, I would be interested to buy "Affinity Photo" for Windows as soon as there is a final version. But if it is so cumbersome to get a reasonable, legal bill from your company, I have to think about it ... For other companies, where I bought software so far, this worked without problems: After the purchase you either get a corresponding download link or even the invoice as an e-mail attachment. Why is this not possible with your company? Meanwhile, I am very annoyed and certainly not with my opinion alone! Best regards Jörg Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted December 5, 2016 Staff Share Posted December 5, 2016 Hi Joerg, Our Customer Service team sent you an email on Friday with your invoice. Did you receive it? The shopping cart used on our site is relatively new and is currently missing some useful features but the ability to request an invoice will be added in the future. Hope this helps! Leigh Quote Link to comment Share on other sites More sharing options...
barcstamaas Posted December 5, 2016 Share Posted December 5, 2016 Hi!I recently purchased Affinity Designer for Windows on your site, and was not able to find a way to get an invoice from you. My order number is: AWMYKK93T9Please contact me so I could get an invoice from you!Thank you!Best Regards, Tamás Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted December 5, 2016 Staff Share Posted December 5, 2016 barcstamaas, Welcome to the Serif Affinity forums. As Leigh stated in this thread above "please send an email to affinityorders@serif.com with your order number, Company name and address and any other relevant information and our Customer Service team will help your further " barcstamaas 1 Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
AffinityUser42 Posted December 23, 2016 Share Posted December 23, 2016 Dear Affinity Team, I have exactly the same issue. I NEED a proper invoice for my purchases, that will be officcialy accepted by my tax agency in Germany. I'm a little annoyed because I already sent an email days ago to affinityorders@serif.com and haven't received a response. I just sent you another email. Please respond with a proper invoice for my purchase. Why is it you are not sending invoices for purchases by default ?!My Order numbers are the following: ALR8KRM550 und AQR75MWF47 You will find the details to use for my invoice within the emails I sent to you. Thank you! Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted December 23, 2016 Staff Share Posted December 23, 2016 AffinityUser42 (Eric), Welcome to the Serif Affinity forums. As Leigh stated in this thread above "please send an email to affinityorders@serif.com with your order number(s), Company name and address and any other relevant information and our Customer Service team will help your further " Posting a request in the forum will not get an invoice sent. You say that you have "sent emails", (hopefully to affinityorders@serif.com) that should be all that is needed. There is currently a backlog of a week or so for invoices, but all requested invoices will be actioned, though Christmas and new year will add a little to the delays too. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Lisa R. Posted October 13, 2022 Share Posted October 13, 2022 Hallo, für meine drei Bestellungen benötige ich auch eine Rechnung ordernumber: B352VWHK45, BN8P99R431,BJVC4WV031 Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted October 13, 2022 Staff Share Posted October 13, 2022 28 minutes ago, Lisa R. said: Hallo, für meine drei Bestellungen benötige ich auch eine Rechnung ordernumber: B352VWHK45, BN8P99R431,BJVC4WV031 @Lisa R. Bitte senden Sie eine E-Mail an affinityorders@serif.com und unser Kundenservice-Team hilft Ihnen weiter Quote Link to comment Share on other sites More sharing options...
Marian Rohde Posted February 21, 2023 Share Posted February 21, 2023 Hello I need an Invoice for my Order BWC5D6BVGH Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted February 21, 2023 Staff Share Posted February 21, 2023 47 minutes ago, Marian Rohde said: Hello I need an Invoice for my Order BWC5D6BVGH @Marian RohdePlease email affinityorders@serif.com and our customer service team will assist you further. Quote Link to comment Share on other sites More sharing options...
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