matthias.linsbauer Posted November 17, 2016 Share Posted November 17, 2016 I sometimes get an error when trying to export png files. The error message says "Metadata could not be embedded". It's strange, because this doesn't happen with every export. I couldn't find out what causes this error. Of course there's always the option to not embed the metadata, so it's no big deal, but I thought I let you know. Link to comment Share on other sites More sharing options...
Staff Chris B Posted November 17, 2016 Staff Share Posted November 17, 2016 Hey matthias.linsbauer, Can you attach an offending file so we can take a look? I know a lot of metadata gets stripped from PNG's but I'm not sure why you get this message occasionally. Thanks. How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
matthias.linsbauer Posted November 17, 2016 Author Share Posted November 17, 2016 Here is a link to the file, and a screenshot with the error message: https://www.dropbox.com/sh/ic6xfsydq4u6qv1/AABKCnj5PMupYHypbqLd71QNa?dl=0 Link to comment Share on other sites More sharing options...
WyllWarm Posted November 17, 2016 Share Posted November 17, 2016 Got the same problem here! File with metadata export error in PNG Link to comment Share on other sites More sharing options...
Staff Chris B Posted November 18, 2016 Staff Share Posted November 18, 2016 Thanks for attaching your files guys. I've tried to reproduce this in both Designer and Photo and I cannot seem to get the error message you are both seeing.I've tried exporting to my local drive, internal drive and an external USB. I've changed the export area, size, presets etc. I have about 40 exports on my desktop with different names and none of them gave me the error :angry: Do either of you have any software to record a quick video for me? I can clearly see there is an issue here and I believe we've had the odd report before. Thanks for your efforts so far. How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
matthias.linsbauer Posted November 18, 2016 Author Share Posted November 18, 2016 I think I know where the problem is. I've got most of my workfiles inside a dropbox folder. When I was testing the exporting on some of my other drives, or at least outside the dropbox folder, it exported without a problem. Also, when using the same dropbox folder, but paused syncing, the export was fine. I can record a video if you really want, but all I do, is clicking File>Export>Export Link to comment Share on other sites More sharing options...
Staff Chris B Posted November 18, 2016 Staff Share Posted November 18, 2016 Hey, I've got it now! If I move the file to Dropbox and then export the file to a PNG to Dropbox again, I get the error. Thanks! I'll get this passed over :) How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
matthias.linsbauer Posted November 18, 2016 Author Share Posted November 18, 2016 Thank you! Link to comment Share on other sites More sharing options...
Mark Ingram Posted November 20, 2016 Share Posted November 20, 2016 We had a similar issue raised with Google Drive. We think we know what we need to do to fix this. Link to comment Share on other sites More sharing options...
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