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Affinity Designer for Windows has launched!

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maybe you should give the discounts you promised the loyal windows users 

 

The crazy thing is we actually really did want to make sure our long standing Serif customers – as well as those people who helped us so much with the beta period – got a special deal. And that is what we did both with a discount and £50 of free extras.

 

The problem was as well as working on the app, we have also been developing a new store system and database (hence the requirement for setting up a new account, etc.) We were hoping to have some form of voucher functionality or similar in before launch, but unfortunately we ran out of time. Fundamentally right now we have no way to offer different customers different deals.

 

We did only include mention of some of the bonuses (the brush packs) in the Serif customer and beta customer email (you’ll see it was never mentioned on our blog post or any press we received). But yes it’s true that anyone who does buy at the moment does in fact end up being able to get them and so gets the same deal.

 

We felt ok with that as we knew while everyone would in effect get the same deal, the vast majority of people ordering in the first week would be those customers we wanted to give the special offer to. Better that then not giving any offer, or an offer not as good, so we ran with that decision.

 

As it has happened I can tell you that 86% of customers who have ordered so so far are either customers who were part of the beta test programme or customers who previously owned a latest version Plus range product. So yes it could be said that 14% of customers have ended up with a better deal than they would have done if we could have in some way locked the offer down to only Plus range and beta customers.

 

Clearly we should have been more open about this, but at the same time I don't think it makes us the devil as we have genuinely tried to do the best thing we can and give a fantastic offer.

 

We have got an incredibly fantastic team of people here, and we’re a small company. Some comments seem to suggest the belief is we are some big corporation. The part of the company involved in development, testing, documentation, marketing, graphic design and web development is 38 people in total. That’s it – and we’re (including me) all sat in the same room in a unit in Wilford Industrial estate in Nottingham. Adobe probably have 5,000 employees fulfilling the same functions.

 

We do just genuinely want to write fantastic apps, and have as many people using them as we can by offering them for a reasonable price. You will not find a team anywhere who are as committed, as focused, who takes so much pride in their work as what we have here. For many of us this is an all consuming, huge part of our lives and over recent months the hours which have been going into this (as well as our Mac updates, progress with iPad, etc.) has been phenomenal. I say this to explain why perhaps at times we can get a bit defensive, because we literally put everything we’ve got into it.

 

Anyway, please take this as as apology that I realise we have got our communication wrong and also to put the blame for that entirely on me as it was me, after all, who wrote the email. I’ll make sure we sort out some additional freebies or something similar to give exclusively to our latest version Plus range users in the future once we have a way to do it.

 

Thanks,

Ash


Macbook Pro Retina

 

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I have no issues with the price I paid for AD (it's a bargain compared to other software)  however there's inconsistencies across currencies...

 

I'm in Australia (obviously!) but my email to purchase was in euros - EUR 39.99. Converted it cost me AUD$62.99.

 

However the online currency converter XE at the same time gives me...

 

US - 39.99 = AUD$54.52

 

EUR - 39.99 = AUD$57.74

 

and.. GBP 29.99 = AUD$50.46

 

Perhaps Serif's marketing team need to sort this out and (ideally!) use one currency only for pricing?


https://www.peterdinnan.com/     photography with elements of mood, abstraction, pareidolia, gestalt and the morphics

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...We have got an incredibly fantastic team of people here, and we’re a small company. Some comments seem to suggest the belief is we are some big corporation. The part of the company involved in development, testing, documentation, marketing, graphic design and web development is 38 people in total. That’s it – and we’re (including me) all sat in the same room in a unit in Wilford Industrial estate in Nottingham. Adobe probably have 5,000 employees fulfilling the same functions...

 

 

Thanks,

Ash

 

 

But they are totally confused.

Instead of colaborating, their teams compete each other. How else you can explain that same feature(s) works in three different ways into PS, AI and ID?


Best regards,

Petar Petrenko
Typesetter, Graphic Designer, Photographer
Skopje, Makedonija

Windows 10 x64 Pro
Dell Inspiron 7559 i7
Intel Core i7-6700HQ (3.50 GHz, 6M )
16GB Dual Channel DDR3L 1600MHz (8GBx2)
1TB HDD + 128 GB SSD Hard drive
UHD (3840 x 2160) Truelife LED- Backlit Touch Display
NVIDIA GeForce GTX 960M 4GB GDDR5

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Well, the registration to buy your software ruined it for me. I was happy that it's not a subscription model and thought I could simply enter my e-mail adress and pay with PayPal to get the serial key.

But no, you want us to create a user account so we need to keep track of another password and there's the possibility of your database getting hacked and leaked.

So for now, I'll sadly pass.

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I have no issues with the price I paid for AD (it's a bargain compared to other software)  however there's inconsistencies across currencies...

 

I'm in Australia (obviously!) but my email to purchase was in euros - EUR 39.99. Converted it cost me AUD$62.99.

 

However the online currency converter XE at the same time gives me...

 

US - 39.99 = AUD$54.52

 

EUR - 39.99 = AUD$57.74

 

and.. GBP 29.99 = AUD$50.46

 

I'm fully aware this has nothing to do with the devs...perhaps Serif's marketing team needs to sort this out and (ideally!) use one currency only for pricing 

 

 

Yeah, actually we just use the same pricing matrix Apple use in the Mac App Store so our Mac and Windows price matches customers in every country. In effect we just set a price in USD and then the other prices come from that matrix. Unfortunately this matrix doesn't get updated very often (maybe twice a year) so at times can mean prices when compared across currencies can seem different to if you used the current exchange rate. Guess it's been amplified with the volatility in exchange rates recently...

Macbook Pro Retina

 

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Bought mine.....it's great !!

 

Was subscribing to Adobe Illustrator...........but have cancelled !!

 

Keep up the good work  :)

 

Whoa, you may want to rethink that..

 

AD is top of the class in what it can do and of course there's a lot more coming however;

 

At present there's no mesh and blend tools, no trace and no shape builder tools.

 

All these are primary tools for current professional graphic design (jury may be out on trace?).

 

Someone will correct me here no doubt however Designer (going by the splash screen examples one can download) the primary app development was for illustration over graphic design  layout...


https://www.peterdinnan.com/     photography with elements of mood, abstraction, pareidolia, gestalt and the morphics

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Whoa, you may want to rethink that..

 

AD is top of the class in what it can do and of course there's a lot more coming however;

 

At present there's no mesh and blend tools, no trace and no shape builder tools.

 

All these are primary tools for current professional graphic design (jury may be out on trace?).

 

Someone will correct me here no doubt however Designer (going by the splash screen examples one can download) the primary app development was for illustration over graphic design  layout...

 

If they are primary for you, it doesn't mean they are primary for others.  :)


Best regards,

Petar Petrenko
Typesetter, Graphic Designer, Photographer
Skopje, Makedonija

Windows 10 x64 Pro
Dell Inspiron 7559 i7
Intel Core i7-6700HQ (3.50 GHz, 6M )
16GB Dual Channel DDR3L 1600MHz (8GBx2)
1TB HDD + 128 GB SSD Hard drive
UHD (3840 x 2160) Truelife LED- Backlit Touch Display
NVIDIA GeForce GTX 960M 4GB GDDR5

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Yeah, actually we just use the same pricing matrix Apple use in the Mac App Store 

 

 

Apple prices!   Enough said   :D

 

My ASUS ROG 17.3" laptop cost me about a third less than a MacBook pro 15." and with about three times the grunt! (power)  hee, hee,  


https://www.peterdinnan.com/     photography with elements of mood, abstraction, pareidolia, gestalt and the morphics

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If they are primary for you, it doesn't mean they are primary for others.  

 

For sure. 

 

Typesetters idealise other shapes ...I'm currently working my way through 'A History Of Writing' ISBN 9782080108876    ;)


https://www.peterdinnan.com/     photography with elements of mood, abstraction, pareidolia, gestalt and the morphics

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...

 

Anyway, please take this as as apology that I realise we have got our communication wrong and also to put the blame for that entirely on me as it was me, after all, who wrote the email. I’ll make sure we sort out some additional freebies or something similar to give exclusively to our latest version Plus range users in the future once we have a way to do it.

 

Thanks,

Ash

 

 

Ash, your statement is worth more to me than any type of future freebies or exclusivity benefit.

 

Thank you. Best regards, Mike


My computer is a nothing-special Toshiba laptop with unremarkable specs running Windows 10 64-bit.

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Thank you Alfred in Scotland for your help! However, I still can't download my Affinity Designer. When I hit the download purchase button it goes right to 'Do you want to open or save Affinity Designer?' OK!  From there it does the running security scan and that's it. It then jumps over to a box that says, 'View downloads-Internet Explorer.' AT NO TIME DOES THE 'INSTALL' AFFINITY DESIGNER BUTTON POP UP. It seems like I've always had trouble downloading programs through the net. Like most companies, does Affinity Designer send out a backup hard drive copy to customers in case of problems due to viruses, download issues etc.? Thanks everyone!

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I just received the news about Affinity Designer going gold. I think I bought it on Day One, but that's not why I'm posting. I read that AD received ten thousand 5 stars by customers on the Mac App Store.

 

May I be (one of the) first Windows Artists to give AD 5 stars?

Affinity%205%20stars.jpg

 

My Best,

 

Gary

 

 

 

 


new-AD-slug.png.458b94d5dc178383711ce27afd725aae.png

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Thank you Alfred in Scotland for your help! However, I still can't download my Affinity Designer. When I hit the download purchase button it goes right to 'Do you want to open or save Affinity Designer?' OK!  From there it does the running security scan and that's it. It then jumps over to a box that says, 'View downloads-Internet Explorer.' AT NO TIME DOES THE 'INSTALL' AFFINITY DESIGNER BUTTON POP UP.

 

When I go to Internet Explorer 11, log in to my Affinity Store account and press the 'Download Purchase' button on the Downloads & Product Keys page, IE asks me 'Do you want to run or save affinity-designer-1.5.0.36.exe (253 MB) from ...?' so it looks as though the filename extension problem has been fixed. The 'Save' option should work fine now, but the 'Save as' option (on the dropdown list) will give you more control. The 'View downloads' button should take you to a list where you can pause or cancel an ongoing download, or run the installer if the download has completed.

 

If none of the above is working for you, try disabling your security software for the duration of the download, but don't forget to enable it again afterwards!

 

It seems like I've always had trouble downloading programs through the net. Like most companies, does Affinity Designer send out a backup hard drive copy to customers in case of problems due to viruses, download issues etc.?

 

I think we're expected to make our own backup copies, but re-downloading shouldn't be a problem. At the top of the Downloads & Product Keys page it says, "Download all your purchased products without limits."


Alfred online2long.gif
Affinity Designer/Photo/Publisher 1.7.1.404 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.7.1.143 • Designer for iPad 1.7.1.1 • iOS 12.4 (iPad Air 2)

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Hey guys, what's going on here? In 100+ posts on this topic you are talking about some discount. How big discount do you expect -- 5$, 10$...? Maybe you even want Serif to pay to you and give you free serial? Shame on you. Are you short 10$ to the end of the month? Give me your bank account I'll pay to you.

Instead of being grateful you have such a wonderful software for no money you are yelling here like old women.

If you are angry, just forget Serif and stay with Adobe. They like somebody like you.


Best regards,

Petar Petrenko
Typesetter, Graphic Designer, Photographer
Skopje, Makedonija

Windows 10 x64 Pro
Dell Inspiron 7559 i7
Intel Core i7-6700HQ (3.50 GHz, 6M )
16GB Dual Channel DDR3L 1600MHz (8GBx2)
1TB HDD + 128 GB SSD Hard drive
UHD (3840 x 2160) Truelife LED- Backlit Touch Display
NVIDIA GeForce GTX 960M 4GB GDDR5

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Petar, if you owned a version of my software, then I ended its production and added I was making a new software and further told all existing users at the point I killed off the previous software would get a discount on the new title.

 

Then when I released the new software and no previous existing users were given any better deal than anyone else, would you feel that I had been honest with you?


My computer is a nothing-special Toshiba laptop with unremarkable specs running Windows 10 64-bit.

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Hi Petar_MK,

 

I agree with your thoughts. However, I'm a Moderator on a forum, and as a policy I've learned over the years, we like to keep the forum "friendly".

 

I don't mean  to be disrespectful to you, but I think you made your point in your second and third sentence. The rest is just a little off-putting. Sorry.

 

I love this product, and I love this forum. If I myself get overcritical, I expect someone to call me on it.

 

Kind Regards,

 

Gary


new-AD-slug.png.458b94d5dc178383711ce27afd725aae.png

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...

 

Instead of admit your fault and bring some additional discount for X8 customers, you just insult them...

 

Do read Ash's post at the bottom of page 8.


My computer is a nothing-special Toshiba laptop with unremarkable specs running Windows 10 64-bit.

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two questions:

 

1- I cannot enter my account and I don't receive the mail to reset the password ..how can I do?

2- I would buy the copy but I need a tax bill for my company, where can I set my account company name and VAT number? I am from Italy

 

Thanks a lot and you're the top

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Petar, if you owned a version of my software, then I ended its production and added I was making a new software and further told all existing users at the point I killed off the previous software would get a discount on the new title.

 

Then when I released the new software and no previous existing users were given any better deal than anyone else, would you feel that I had been honest with you?

 

BTW MikeW, I am also owner of PagePlus, DrawPlus and PhotoPlus...  :)


Best regards,

Petar Petrenko
Typesetter, Graphic Designer, Photographer
Skopje, Makedonija

Windows 10 x64 Pro
Dell Inspiron 7559 i7
Intel Core i7-6700HQ (3.50 GHz, 6M )
16GB Dual Channel DDR3L 1600MHz (8GBx2)
1TB HDD + 128 GB SSD Hard drive
UHD (3840 x 2160) Truelife LED- Backlit Touch Display
NVIDIA GeForce GTX 960M 4GB GDDR5

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two questions:

 

1- I cannot enter my account and I don't receive the mail to reset the password ..how can I do?

2- I would buy the copy but I need a tax bill for my company, where can I set my account company name and VAT number? I am from Italy

 

Thanks a lot and you're the top

 

tumitu,

 

For the account issue, please contact affinity@serif.com - they will be able to assist.

 

For the tax issue, because the shop is new, it does not currently automatically issue VAT / tax receipts. However, after you buy the product, email affinity@serif.com and they will provide a full tax receipt :)

 

Hope this helps,

 

Andy.

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First off, congratulations on the Windows release. Clearly, it was the right thing to do.

 

2015 Introduced us to two amazing applications for the Mac and 2016 has brought them to Windows (although one is still in BETA). You've achieved so much in such a short period of time, and quite possibly the plan and journey has changed a few times, no doubt due to listening to the feedback from your users.

 

Winning an Apple Design Award and achieving best app of the year goes to show just how much Apple and your customers love what you've done to the Graphic and Photo world and freed a few people from them shackles.

 

It's easy sometimes to focus on negatives and the noise, what's not been achieved or features that aren't yet implemented but Affinity continue to work tirelessly and has introduced a brand new workflow for Mac and Windows users. Let's focus on the amazing success of Affinity Photo and Designer and all that's been achieved in such a short period of time and what's yet to come. I Like many others are constantly amazed at what's being achieved in the app, the share your work section on here is full of stunning content created by your users. And I'm personally looking forward to Publisher, which no doubt will help with my current work of the MSM book and of course the iOS apps.

 

As for the price of the apps, I've always thought the software was too cheap for what it offers. Would've gone for the £79/$99 price range myself and happily paid.

 

As a trainer for Apple, I had the opportunity to get both apps for free, I chose to buy both as I personally think the dev's have done an amazing job and shook up the design and photo world (and way too many reasons to list here). If I ever got a Windows machine, I'd happily pay again, which may happen looking at the new Surface Pro and dial (but that's another story)

 

It's always a challenge trying to get things right and make sure everyone is happy, I'm speaking from experience here. I know the team work really hard and genuinely care about thoughts and feedback, sure there may have been some miscommunication along the way and I'm pretty sure Affinity will want to and will do right by all. After talking to and meeting some of the team including Ash personally, I know they care, appreciate and listen to feedback and for such a small team, 38 I think Ash said well 39 as he missed me out ;) , they are doing really well but there are ways of expressing ourselves which would no doubt be more appreciated. 

 

It's great to see their vision to create amazing and affordable design and photo editing software coming to life and wow, what a responsive and active community here. Let's continue to support each other and welcome along a brand new user base. 

 

Welcome Windows users, great to have you onboard.

 

 

 

Allan


About me: Trainer at Apple, Freelance Video Editor, Motion Graphics Artist, Website Designer, Photographer. Yes I like creating things!!!

Instagram:https://www.instagram.com/mystrawberrymonkey/

Twitter:@mystrawmonkey  @imAllanThompson

Web: mystrawberrymonkey.com  Portfolio: behance.net/allanthompson

YouTube: Affinity Designer & Photo Tutorials

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What a great product at a great price,bought is straight away when i got the mail.

If i could i would give it 5 stars and the mods and admins 10 stars for putting up with all this nonsense from the cry babies whining about a discount they allready got.

The trolls are flipping out because the rest of us also got a discount that's just childish how old are you guys ?? 12 years or 13?

So you think you are special and special people should get a special discount :blink: ??

All this trouble just because we all got that promised discount and you do not feel special enough?.

 

As a software developer i know how much work is going in to making something awesome as this and i just can't understand how on earth it is possible to sell such software for just 39 or 49 it''s almost free.

 

Sorry for this post mods and admins but i could not take it more and i just had to say something.

Feel free to delete it or modify it but then you should also delete all the posts from the cry babies.

A product launch should be the time to celebrate for all the hard work and 1000s of hours you used to make this possible.

 

 

Alex

Hats off for every mod and admin in here for beeing so polite and answering all the whine posts this just shows how proffesional you guys are!!.

Again thanks for a awesome product and i will for sure buy any other product you release.

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