alelaskaris Posted November 10, 2016 Share Posted November 10, 2016 Hi I just downloaded Affinity Photo Public Beta for Windows, and im running Windows 10 Pro x64! So, when i double click to open the app, shows the Affinity's Photo splash screen and then the cursor freezes, my other monitor becomes half blue, and the system hangs until i hard reset it with the reset button. System info: OS Name: Microsoft Windows 10 Pro Version 10.0.14393 Build 14393 Motherboard: Asus P8Z77-V LX2 Processor: Intel® Core i7-3770K CPU @ 3.50GHz, BIOS Version/Date: American Megatrends Inc. 2501, 2/9/2014 RAM: 2 x 8GB DDR3 Geil Snapdragon PC3-12800 Graphics: NVIDIA GeForce GTX 760 Hard Disks: SSDs [ 2 x 180GB Kingston SV300S37A120G | 1 x 80GB Intel SSDSA2M080G2GC ] HDDs [ 1 x 120GB Fujitsu MHZ2120BH G2 | 1 x 240GB Hitachi HTS543225L9A300 | 1 x 80GB Seagate ST980811AS ] Power Supply: Corsair 750Watts CX750M System info: OS Name: Microsoft Windows 10 Pro Version 10.0.14393 Build 14393 Motherboard: Asus P8Z77-V LX2 Processor: Intel® Core™ i7-3770K CPU @ 3.50GHz, BIOS Version/Date: American Megatrends Inc. 2501, 2/9/2014 RAM: 2 x 8GB DDR3 Geil Snapdragon PC3-12800 Graphics: NVIDIA GeForce GTX 760 Hard Disks: SSDs [ 2 x 180GB Kingston SV300S37A120G | 1 x 80GB Intel SSDSA2M080G2GC ] HDDs [ 1 x 120GB Fujitsu MHZ2120BH G2 | 1 x 240GB Hitachi HTS543225L9A300 | 1 x 80GB Seagate ST980811AS ] Power Supply: Corsair 750Watts CX750M Link to comment Share on other sites More sharing options...
Mark Ingram Posted November 10, 2016 Share Posted November 10, 2016 What is your graphics card driver version? Link to comment Share on other sites More sharing options...
alelaskaris Posted November 10, 2016 Author Share Posted November 10, 2016 What is your graphics card driver version? Version 375.70 System info: OS Name: Microsoft Windows 10 Pro Version 10.0.14393 Build 14393 Motherboard: Asus P8Z77-V LX2 Processor: Intel® Core™ i7-3770K CPU @ 3.50GHz, BIOS Version/Date: American Megatrends Inc. 2501, 2/9/2014 RAM: 2 x 8GB DDR3 Geil Snapdragon PC3-12800 Graphics: NVIDIA GeForce GTX 760 Hard Disks: SSDs [ 2 x 180GB Kingston SV300S37A120G | 1 x 80GB Intel SSDSA2M080G2GC ] HDDs [ 1 x 120GB Fujitsu MHZ2120BH G2 | 1 x 240GB Hitachi HTS543225L9A300 | 1 x 80GB Seagate ST980811AS ] Power Supply: Corsair 750Watts CX750M Link to comment Share on other sites More sharing options...
alelaskaris Posted November 10, 2016 Author Share Posted November 10, 2016 im experiencing this error while im trying to install Designer Public also System info: OS Name: Microsoft Windows 10 Pro Version 10.0.14393 Build 14393 Motherboard: Asus P8Z77-V LX2 Processor: Intel® Core™ i7-3770K CPU @ 3.50GHz, BIOS Version/Date: American Megatrends Inc. 2501, 2/9/2014 RAM: 2 x 8GB DDR3 Geil Snapdragon PC3-12800 Graphics: NVIDIA GeForce GTX 760 Hard Disks: SSDs [ 2 x 180GB Kingston SV300S37A120G | 1 x 80GB Intel SSDSA2M080G2GC ] HDDs [ 1 x 120GB Fujitsu MHZ2120BH G2 | 1 x 240GB Hitachi HTS543225L9A300 | 1 x 80GB Seagate ST980811AS ] Power Supply: Corsair 750Watts CX750M Link to comment Share on other sites More sharing options...
Mark Ingram Posted November 10, 2016 Share Posted November 10, 2016 Are there any crash reports in %APPDATA%\Affinity\Photo\1.0 (Beta)\CrashReports? Link to comment Share on other sites More sharing options...
alelaskaris Posted November 10, 2016 Author Share Posted November 10, 2016 no! its empty System info: OS Name: Microsoft Windows 10 Pro Version 10.0.14393 Build 14393 Motherboard: Asus P8Z77-V LX2 Processor: Intel® Core™ i7-3770K CPU @ 3.50GHz, BIOS Version/Date: American Megatrends Inc. 2501, 2/9/2014 RAM: 2 x 8GB DDR3 Geil Snapdragon PC3-12800 Graphics: NVIDIA GeForce GTX 760 Hard Disks: SSDs [ 2 x 180GB Kingston SV300S37A120G | 1 x 80GB Intel SSDSA2M080G2GC ] HDDs [ 1 x 120GB Fujitsu MHZ2120BH G2 | 1 x 240GB Hitachi HTS543225L9A300 | 1 x 80GB Seagate ST980811AS ] Power Supply: Corsair 750Watts CX750M Link to comment Share on other sites More sharing options...
SteveLedger Posted November 10, 2016 Share Posted November 10, 2016 Windows 10 Pro 64 bit / 16 Gb ram / Radeon 5700 series / Sandisk 240Gb SSD Plus / Bit Defender AV I'm experiencing similar, except I don't even get the splash screen - just the Windows error 'dong' sound.I attach two crash reports. CrashReports.zip Link to comment Share on other sites More sharing options...
SteveLedger Posted November 30, 2016 Share Posted November 30, 2016 I re downloaded affinity-photo-public-beta.exe and installed again. No change, same problem as before.Seems that Photo.exe is experiencing a problem with the .net framework.I tried compatibility mode, no joy. Never had a problem with other apps since upgrading to Windows 10. Looks like I'll not be able to use Affinity Photo. Fault bucket 129294771323, type 5 Event Name: CLR20r3 Response: Not available Cab Id: 129315583971 Problem signature: P1: Photo.exe P2: 1.5.0.42 P3: 583df687 P4: PresentationCore P5: 4.6.1586.0 P6: 575a214d P7: 4048 P8: 1df P9: System.InvalidOperationException P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER37E5.tmp.WERInternalMetadata.xml \\?\C:\Users\Steve\AppData\Local\Temp\WER4D04.tmp.appcompat.txt \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D72.tmp.dmp \\?\C:\Users\Steve\AppData\Local\Temp\WER53CC.tmp.WERDataCollectionFailure.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photo.exe_b9ee5f5cdc515b78dadc13135a953a4aff613c5_f73e295f_cab_70b76482 Analysis symbol: Rechecking for solution: 0 Report Id: fcb7f267-a3ea-4cb0-81ea-af1f5569864c Report Status: 8 Hashed bucket: f31a2cecf7b636b350657ad482463737 Faulting application name: Photo.exe, version: 1.5.0.42, time stamp: 0x583df687 Faulting module name: KERNELBASE.dll, version: 10.0.14393.321, time stamp: 0x57f4c4f0 Exception code: 0xe0434352 Fault offset: 0x0000000000017788 Faulting process id: 0x2ce0 Faulting application start time: 0x01d24b47e093f54a Faulting application path: C:\Program Files\Affinity\Affinity Photo Public Beta\Photo.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 33d2d99a-b235-4dbd-9d08-811903805281 Faulting package full name: Faulting package-relative application ID: Application: Photo.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.Runtime.InteropServices.COMException Exception Info: System.InvalidOperationException at System.Windows.Media.Imaging.BitmapDecoder.SetupDecoderFromUriOrStream(System.Uri, System.IO.Stream, System.Windows.Media.Imaging.BitmapCacheOption, System.Guid ByRef, Boolean ByRef, System.IO.Stream ByRef, System.IO.UnmanagedMemoryStream ByRef, Microsoft.Win32.SafeHandles.SafeFileHandle ByRef) at System.Windows.Media.Imaging.BitmapDecoder.CreateFromUriOrStream(System.Uri, System.Uri, System.IO.Stream, System.Windows.Media.Imaging.BitmapCreateOptions, System.Windows.Media.Imaging.BitmapCacheOption, System.Net.Cache.RequestCachePolicy, Boolean) at System.Windows.Media.Imaging.BitmapImage.FinalizeCreation() at System.Windows.Media.Imaging.BitmapImage.EndInit() at Serif.Affinity.ResourceManager.GetImageSourceCore(System.String) at Serif.Affinity.ResourceManager.GetImageSource(System.String) at Serif.Affinity.UI.AboutDialog..ctor() at Serif.Affinity.Application.RunSingleInstance() at Photo.Application.Main(System.String[]) Link to comment Share on other sites More sharing options...
Mark Ingram Posted November 30, 2016 Share Posted November 30, 2016 Hi, can you take a look at this page, and see if anything is applicable to your setup? https://www.quppa.net/blog/2012/09/04/fastpictureviewer-codec-pack-windows-8-and-wpf-dont-play-nicely-together/ Do you have FastPictureViewer installed? Link to comment Share on other sites More sharing options...
Mark Ingram Posted November 30, 2016 Share Posted November 30, 2016 Solved. The problem is due to having FastPictureViewer installed. See the other thread: https://forum.affinity.serif.com/index.php?/topic/21449-unhandled-exception-on-launch/?p=146257 Link to comment Share on other sites More sharing options...
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