rebecca_school Posted October 26, 2016 Share Posted October 26, 2016 My affinity keeps on crashing. This keeps on happening and I am a new user and am so frustrated! I have lost ALL my work!! Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted October 26, 2016 Staff Share Posted October 26, 2016 Hi rebecca_school, Welcome to Affinity Forums :) I'm sorry to know you are having trouble with the application. Can you please give us a few more details? Which app are you using Affinity Photo or Designer? If Designer in which platform Windows or Mac? When does the application crash? after simply starting it, when you are saving a file....? Quote A Guide to Learning Affinity Software | Affinity Quick Reference | Call for Camera Images Link to comment Share on other sites More sharing options...
rebecca_school Posted October 26, 2016 Author Share Posted October 26, 2016 Hi! I am using Affinity Designer on a Mac. The application crashes when I try to edit my poster. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted October 26, 2016 Staff Share Posted October 26, 2016 Can you please upload you file using this link so we can take a look? All files will be deleted after being inspected. Thanks. Quote A Guide to Learning Affinity Software | Affinity Quick Reference | Call for Camera Images Link to comment Share on other sites More sharing options...
rebecca_school Posted October 27, 2016 Author Share Posted October 27, 2016 I am not sure if the document went through when I uploaded it, so I will see if I can attach it to this message. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted October 27, 2016 Staff Share Posted October 27, 2016 Hi rebecca_school, No, i haven't received any file from you. If the file is smaller then 20MB you can try to attach it here in the forums. Here's how to attach images/files just in case. Let me know if you still have trouble. Quote A Guide to Learning Affinity Software | Affinity Quick Reference | Call for Camera Images Link to comment Share on other sites More sharing options...
rebecca_school Posted October 27, 2016 Author Share Posted October 27, 2016 I uploaded my document using a different WiFi network. I uploaded it on your dropbox account. I hope you got it! Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted October 27, 2016 Staff Share Posted October 27, 2016 Hi @rebecca_school, Yes, i received it now. I'm checking the file. Do you remember what you were doing when the application crashed? It's when you are editing text, duplicating layers... what action do you perform that make it crash? Thanks. Quote A Guide to Learning Affinity Software | Affinity Quick Reference | Call for Camera Images Link to comment Share on other sites More sharing options...
rebecca_school Posted October 27, 2016 Author Share Posted October 27, 2016 It just crashes when I try to change the text size of a paragraph of text. Quote Link to comment Share on other sites More sharing options...
rebecca_school Posted October 27, 2016 Author Share Posted October 27, 2016 If I were to delete Affinity Designer from my computer and re-install it, would I have to pay for it again? I did purchase it on iTunes so it should forever be in my iTunes library, but I am not sure about this. I wouldn't want to delete it and then have to pay again. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted October 28, 2016 Staff Share Posted October 28, 2016 Hi rebecca_school, I'm having trouble replicating the crash with your file. I've downloaded the fonts you used and changed/edited all blocks of text but still no crash. I only have found a few redrawing issues which i'm reporting/logging. I will keep trying. Meanwhile before uninstalling it you may want to try to reset it first, pressing and holding ctrl while launching the program then selecting all boxes and pressing Clear in the dialog that will open. Then try to open you document again and check if it still crashes. No, you don't have to pay for the program again when you uninstall it. You can reinstall it from the Mac App Store whenever you want. Just make sure you are signed-in with the same Apple ID used to buy Affinity. Patrick Connor 1 Quote A Guide to Learning Affinity Software | Affinity Quick Reference | Call for Camera Images Link to comment Share on other sites More sharing options...
rebecca_school Posted October 30, 2016 Author Share Posted October 30, 2016 Thank you so much for your help! I reset the application and it has seemed to have worked. I still cannot get back the documents I have lost, however, I am able to save the work that I have done today. Thanks again for your help! Quote Link to comment Share on other sites More sharing options...
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