pjglad Posted October 19, 2016 Share Posted October 19, 2016 Today, I ordered the Affinity Designer Workbook. In order to purchase the book you must create an account and provide credit card information. Without my permission, Serif has saved my credit card information and there is no way to delete it. This is unacceptable. Please advise. Thank you. Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted October 19, 2016 Staff Share Posted October 19, 2016 Today, I ordered the Affinity Designer Workbook. In order to purchase the book you must create an account and provide credit card information. Without my permission, Serif has saved my credit card information and there is no way to delete it. This is unacceptable. Please advise. Thank you.Serif do NOT save your credit card details. We save the last 4 digits of the 16 you entered, and your name, but not the security number, and a tokenized version of the transaction. This is standard practice and it is not enough to do anything further with. To give some background, all responsible merchants shouldn’t be storing credit card information for over half a decade now…instead they swapped to credit card tokenization where a token is stored but the credit card information no longer exists. Our order gateway is Stripe, who are fully PCI compliant. For PCI-DSS compliance since June (summer of 2010), most Merchants started the journey of not storing credit cards natively in their database, some store the last 4 digits and then may store a token that links to the accompanying payment information to the gateway processor. As the token is only undecipherable using a private Serif owned Stripe key, that token would be useless to anyone but Serif. We have to store this token to show you the card that was used to place the order and for legal tax reasons. However we do not have to use/offer that token for your next purchase. At the moment you can replace a card when placing your next order but not remove the used one from being offered again (i.e. "delete Card Details" outside of an order). I think it is a very sensible suggestion to add the option to remove that token from being available to future purchases by you. Being a new shop we have had a few useful suggestions like this that we will implement. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
pjglad Posted October 19, 2016 Author Share Posted October 19, 2016 Thanks for the clarification! Quote Link to comment Share on other sites More sharing options...
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