NeilP Posted October 9, 2016 Share Posted October 9, 2016 Hi, I am a complete Newbie on this Forum, so please be gentle. :D System details: HP Envy TS 15 Notebook PC running Windows 10 64-Bit OS Intel® Core i7-4700 MQ CPU@ 2.40GHz 16 GB RAM Intel® HD Graphics 4600 NVIDIA GeForce GT 740M This is my problem: I keep getting an unhandled exception error (as per Topic Title). Since updating AD to the latest release, every time I create a document and add anything to the page, as soon as I deselect it the exception error occurs. I can open a document, but as soon as I try to edit anything within that document the exception error occurs. Basically, I am currently unable to use the program for anything. I have tried un-installing and re-installing AD but I get the same result. I have tried swapping the display adapter, but I get the same result and it is always the same error code. I am at a complete loss, so I would be grateful for any guidance or advice you could give. Thank you in advance for your support. Kind regards, Neil Link to comment Share on other sites More sharing options...
Alfred Posted October 9, 2016 Share Posted October 9, 2016 Welcome to the Affinity Forums, Neil. :) Try clearing your user data. Press the Ctrl key, hold it down while you launch the program from its shortcut, and keep it held down until the Clear User Data dialog appears. Now release the Ctrl key and press the 'Clear' button. If the app still won't launch correctly, try again but put a tick in every checkbox before you press 'Clear'. NeilP 1 Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
NeilP Posted October 9, 2016 Author Share Posted October 9, 2016 Hi Alfred, Thank you for the welcome! :) What a complete and utter Hero you are Alfred! A fellow Scotsman as well!! Problem solved! If I have any more problems I know who to look to for help. I can't thank you enough my friend! Kind regards, Neil Link to comment Share on other sites More sharing options...
Alfred Posted October 9, 2016 Share Posted October 9, 2016 Good to hear that it's sorted now, Neil. Thanks for the feedback! :) NeilP 1 Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Mark Ingram Posted October 10, 2016 Share Posted October 10, 2016 Good to hear that it's sorted now And now I have no way of diagnosing the problem :blink:. I'm guessing that you enabled the "Show Selection in Layers Panel" option in preferences? As there is a known crash with that if you deselect any object. Link to comment Share on other sites More sharing options...
Alfred Posted October 10, 2016 Share Posted October 10, 2016 And now I have no way of diagnosing the problem :blink:. Sorry about that, Mark! Don't you get an error report automatically when the user restarts the app after a crash? :o Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Mark Ingram Posted October 10, 2016 Share Posted October 10, 2016 Sorry about that, Mark! Don't you get an error report automatically when the user restarts the app after a crash? :o We do, most of the time. There are things which affect that though, e.g. some crashes don't seem to get caught so we can't write out the data, sometimes people's internet connection's drop during upload, sometime their firewalls deny the connection, etc. Also, a crash report doesn't give us all the information, it tells us where it crashed, but not how we ended up in that state, so it's often useful to have a reproducible version of the crash. We can then log that and use the recipe to confirm we've actually fixed it. Alfred 1 Link to comment Share on other sites More sharing options...
jjfeenix Posted October 12, 2016 Share Posted October 12, 2016 I got the same error last night. I created a new artboard, When I used the Artboard tool, clicked on the AB name and dragged it to reposition it, the error dialog popped up. Windows asked to shut down AD, I said yes. When I restarted AD, it asked if I want to open a recovered file, I said yes. Tried to reproduce the crash by using the AB tool and dragging the artboard name, but all worked fine. I can't remember when in the crash/shut down/reopen process, but AD did send an error report back to HQ. Link to comment Share on other sites More sharing options...
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