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I just downloaded the version 1.5 and now I don't have a working Affinity Designer. I get an internal error message and the program just wount work! The previos version worked perfectly on my imac as of yesterday ! What can I do to go back to the previous version if this error continues?

Thank you.

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Try restarting while holding Ctrl, then select all the boxes to reset all your settings.


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Hi sefosdad,

No, just start the app from the Launchpad while holding down ⌃(ctrl), check all boxes and press Clear from the dialog that will open.

I just did and got the same message!

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Hello, I have just installed the 1.5 update but every time i go print the app crashes, i have just cleared al by user settings to default, Have been using design for over a year and not once had a crash, I print art for a living so need this to be functioning correctly.

 

Please see the crash report attached..

 

Kind regards Karl

Crash report.rtf

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Hello, I have just installed the 1.5 update but every time i go pint the app crashes, i have just cleared al by user settings to default, Have been using design for over a year and not once had a crash, I print art for a living so need this to be functioning correctly.

 

Please see the crash report attached..

 

Kind regards Karl

 

We found a last minute issue with printing on macOS Sierra. There is an App Store version update waiting to be approved with a fix. The only workaround is to export and print using Preview or another utility. 

 

We are very sorry for this issue but the update should be passed soon.

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I did reinstall it and the same thing happens.
On the other hand my husband did his install for the first time - never had Affinity Designer before and everything is OK.
I'm confused :/.
Neither of us use any virus apps.

Is it possible to give us the old version so we can at least work until the problem will be solved?
Guys - please help pour souls!

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I did reinstall it and the same thing happens.

On the other hand my husband did his install for the first time - never had Affinity Designer before and everything is OK.

I'm confused :/.

Neither of us use any virus apps.

 

Is it possible to give us the old version so we can at least work until the problem will be solved?

Guys - please help pour souls!

 

If you haven't use the trail before then that could work for you until we find the problem.

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Hi gagatka

 

From the report you provided it seems like there could possibly be an issue with a font. Do you have any fonts installed on your machine that are not installed on your partner's and if so would you be able to try disabling them and seeing if you have any better luck running the app?

 

Cheers


Serif Europe Ltd - Check the latest news at www.affinity.serif.com

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I tried reinstalling it again, but I get the same message. Please tell me how to go back to the older version I had that worked perfectly, the one i bought back in 2014!

 

Thank you!

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Hi gagatka

 

From the report you provided it seems like there could possibly be an issue with a font. Do you have any fonts installed on your machine that are not installed on your partner's and if so would you be able to try disabling them and seeing if you have any better luck running the app?

 

Cheers

 

Hi Chris_K - the only problem is that I have a lot of fonts. But I will try! Thanks for the help - I'll let U know if it work.

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I tried reinstalling it again, but I get the same message. Please tell me how to go back to the older version I had that worked perfectly, the one i bought back in 2014!

 

Thank you!

 

You could use the trial from the Website. It's fully functional and will give you 10 days.  We will sort out the actual problem and update the App store version soon.

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Hi gagatka

 

From the report you provided it seems like there could possibly be an issue with a font. Do you have any fonts installed on your machine that are not installed on your partner's and if so would you be able to try disabling them and seeing if you have any better luck running the app?

 

Cheers

Hello again Chris_K - I found it! But this is more than weird. When I disable 36 fonts from my list - Affinity Designer works - but when I try to disable them one by one it still crushes. So the solution for now is to have my 36 fonts killed and I can work. I attached screenshot with my fonts list - greens are the one that disabled make AD work.

And thank U for such a quick help - I can work again with my favorite app! Yaaay!

Hope this issue will be solved in the future :)

Cheers!

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