sefosdad Posted October 6, 2016 Share Posted October 6, 2016 I just downloaded the version 1.5 and now I don't have a working Affinity Designer. I get an internal error message and the program just wount work! The previos version worked perfectly on my imac as of yesterday ! What can I do to go back to the previous version if this error continues? Thank you. Like This Quote MultiQuote Edit Quote Link to comment Share on other sites More sharing options...
Staff Ben Posted October 6, 2016 Staff Share Posted October 6, 2016 Try restarting while holding Ctrl, then select all the boxes to reset all your settings. Quote SerifLabs team - Affinity Developer Software engineer - Photographer - Guitarist - Philosopher iMac 27" Retina 5K (Late 2015), 4.0GHz i7, AMD Radeon R9 M395 MacBook (Early 2015), 1.3GHz Core M, Intel HD 5300 iPad Pro 10.5", 256GB Link to comment Share on other sites More sharing options...
gagatka Posted October 6, 2016 Share Posted October 6, 2016 I have same problem - but I don't see the info - I can see loading screen and than it's dead :/. Quote Link to comment Share on other sites More sharing options...
gagatka Posted October 6, 2016 Share Posted October 6, 2016 Ben - I did - still it doesn't work Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted October 6, 2016 Staff Share Posted October 6, 2016 Hi gagatka, Welcome to Affinity Forums :) Can you please attach the crash report here? Here's how to attach files/images to the forum. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
gagatka Posted October 6, 2016 Share Posted October 6, 2016 Here's what I get - all in attached file.I just cleaned AD with AppCleaner and I'll try to reinstall it. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted October 6, 2016 Staff Share Posted October 6, 2016 Higagatka, I think you forgot to attach the file. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
sefosdad Posted October 6, 2016 Author Share Posted October 6, 2016 Try restarting while holding Ctrl, then select all the boxes to reset all your settings. Restart the computer? Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted October 6, 2016 Staff Share Posted October 6, 2016 Hi sefosdad, No, just start the app from the Launchpad while holding down ⌃(ctrl), check all boxes and press Clear from the dialog that will open. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
sefosdad Posted October 6, 2016 Author Share Posted October 6, 2016 Hi sefosdad, No, just start the app from the Launchpad while holding down ⌃(ctrl), check all boxes and press Clear from the dialog that will open. I just did and got the same message! Quote Link to comment Share on other sites More sharing options...
soapandhoney Posted October 6, 2016 Share Posted October 6, 2016 Hello, I have just installed the 1.5 update but every time i go print the app crashes, i have just cleared al by user settings to default, Have been using design for over a year and not once had a crash, I print art for a living so need this to be functioning correctly. Please see the crash report attached.. Kind regards Karl Crash report.rtf Quote Link to comment Share on other sites More sharing options...
Staff TonyB Posted October 6, 2016 Staff Share Posted October 6, 2016 Hello, I have just installed the 1.5 update but every time i go pint the app crashes, i have just cleared al by user settings to default, Have been using design for over a year and not once had a crash, I print art for a living so need this to be functioning correctly. Please see the crash report attached.. Kind regards Karl We found a last minute issue with printing on macOS Sierra. There is an App Store version update waiting to be approved with a fix. The only workaround is to export and print using Preview or another utility. We are very sorry for this issue but the update should be passed soon. soapandhoney 1 Quote Link to comment Share on other sites More sharing options...
gagatka Posted October 6, 2016 Share Posted October 6, 2016 Maybe this time will work :) Archive.zip Quote Link to comment Share on other sites More sharing options...
Staff TonyB Posted October 6, 2016 Staff Share Posted October 6, 2016 Maybe this time will work :) Are you running any Virus scanners? Quote Link to comment Share on other sites More sharing options...
sefosdad Posted October 6, 2016 Author Share Posted October 6, 2016 Here are screen shots of the error report. If this can't be solved, how caan I revert to the previous working version? Thank you! Quote Link to comment Share on other sites More sharing options...
sefosdad Posted October 6, 2016 Author Share Posted October 6, 2016 Are you running any Virus scanners? I use AVIRA. Quote Link to comment Share on other sites More sharing options...
Staff TonyB Posted October 6, 2016 Staff Share Posted October 6, 2016 I use AVIRA. Can you switch the scanner off and try again please. Quote Link to comment Share on other sites More sharing options...
gagatka Posted October 6, 2016 Share Posted October 6, 2016 I did reinstall it and the same thing happens.On the other hand my husband did his install for the first time - never had Affinity Designer before and everything is OK.I'm confused :/.Neither of us use any virus apps.Is it possible to give us the old version so we can at least work until the problem will be solved?Guys - please help pour souls! Quote Link to comment Share on other sites More sharing options...
Staff TonyB Posted October 6, 2016 Staff Share Posted October 6, 2016 I did reinstall it and the same thing happens. On the other hand my husband did his install for the first time - never had Affinity Designer before and everything is OK. I'm confused :/. Neither of us use any virus apps. Is it possible to give us the old version so we can at least work until the problem will be solved? Guys - please help pour souls! If you haven't use the trail before then that could work for you until we find the problem. Quote Link to comment Share on other sites More sharing options...
Chris_K Posted October 6, 2016 Share Posted October 6, 2016 Hi gagatka From the report you provided it seems like there could possibly be an issue with a font. Do you have any fonts installed on your machine that are not installed on your partner's and if so would you be able to try disabling them and seeing if you have any better luck running the app? Cheers Quote Serif Europe Ltd - Check the latest news at www.affinity.serif.com Link to comment Share on other sites More sharing options...
sefosdad Posted October 6, 2016 Author Share Posted October 6, 2016 Can you switch the scanner off and try again please. I already tried and the same error message shows! Quote Link to comment Share on other sites More sharing options...
sefosdad Posted October 6, 2016 Author Share Posted October 6, 2016 I tried reinstalling it again, but I get the same message. Please tell me how to go back to the older version I had that worked perfectly, the one i bought back in 2014! Thank you! Quote Link to comment Share on other sites More sharing options...
gagatka Posted October 6, 2016 Share Posted October 6, 2016 Hi gagatka From the report you provided it seems like there could possibly be an issue with a font. Do you have any fonts installed on your machine that are not installed on your partner's and if so would you be able to try disabling them and seeing if you have any better luck running the app? Cheers Hi Chris_K - the only problem is that I have a lot of fonts. But I will try! Thanks for the help - I'll let U know if it work. Quote Link to comment Share on other sites More sharing options...
Staff TonyB Posted October 6, 2016 Staff Share Posted October 6, 2016 I tried reinstalling it again, but I get the same message. Please tell me how to go back to the older version I had that worked perfectly, the one i bought back in 2014! Thank you! You could use the trial from the Website. It's fully functional and will give you 10 days. We will sort out the actual problem and update the App store version soon. Quote Link to comment Share on other sites More sharing options...
gagatka Posted October 6, 2016 Share Posted October 6, 2016 Hi gagatka From the report you provided it seems like there could possibly be an issue with a font. Do you have any fonts installed on your machine that are not installed on your partner's and if so would you be able to try disabling them and seeing if you have any better luck running the app? Cheers Hello again Chris_K - I found it! But this is more than weird. When I disable 36 fonts from my list - Affinity Designer works - but when I try to disable them one by one it still crushes. So the solution for now is to have my 36 fonts killed and I can work. I attached screenshot with my fonts list - greens are the one that disabled make AD work. And thank U for such a quick help - I can work again with my favorite app! Yaaay! Hope this issue will be solved in the future :) Cheers! Quote Link to comment Share on other sites More sharing options...
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