af-user Posted September 9, 2016 Share Posted September 9, 2016 Switching to the Pixel Persona and then holding " Control + n" for new file is crashing with "0x8004003". Same if using the menu for creating a new file or adding a new layer ors tarting to paint. System Notebook Lenovo P50 CPU: AMD Ryzen 3900x CPU: Intel i7-6700HQ RAM: 64 GB RAM: 32 GB GPU: RTX 3080 TI GPU: NVIDIA Quadro M2000M 4 GB SSD: Samsung 980 PRO 1 TB SSD: Samsung 850 Pro 500GB OS: Windows 11 Edu x64 OS: Windows 10 x64 TFT: 1 x Samsung C49RG94SSU TFT: 2 x Lenovo Link to comment Share on other sites More sharing options...
KoBu Posted September 11, 2016 Share Posted September 11, 2016 Hi af-user, very strange. I tried it, but for me there are no problems. Win10 HP i7 - AD (Win), AP (Win), APub (Win), AD (iPad), AP (iPad), Affinity Photo for iPad Pro - the best app I ever had excuse my bad English Link to comment Share on other sites More sharing options...
af-user Posted September 11, 2016 Author Share Posted September 11, 2016 Hmm strange, I have it every time I use the Pixel Persona. This is happening on my Windows 10. Nvidia Drivers v372.70 System Notebook Lenovo P50 CPU: AMD Ryzen 3900x CPU: Intel i7-6700HQ RAM: 64 GB RAM: 32 GB GPU: RTX 3080 TI GPU: NVIDIA Quadro M2000M 4 GB SSD: Samsung 980 PRO 1 TB SSD: Samsung 850 Pro 500GB OS: Windows 11 Edu x64 OS: Windows 10 x64 TFT: 1 x Samsung C49RG94SSU TFT: 2 x Lenovo Link to comment Share on other sites More sharing options...
Alfred Posted September 11, 2016 Share Posted September 11, 2016 No such problems here. Try clearing your user data (by pressing the Ctrl key, keeping it held down while you launch the program and then pressing the 'Clear' button in the dialog that pops up). Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
af-user Posted September 11, 2016 Author Share Posted September 11, 2016 Clearing the user data fixed it, thx! System Notebook Lenovo P50 CPU: AMD Ryzen 3900x CPU: Intel i7-6700HQ RAM: 64 GB RAM: 32 GB GPU: RTX 3080 TI GPU: NVIDIA Quadro M2000M 4 GB SSD: Samsung 980 PRO 1 TB SSD: Samsung 850 Pro 500GB OS: Windows 11 Edu x64 OS: Windows 10 x64 TFT: 1 x Samsung C49RG94SSU TFT: 2 x Lenovo Link to comment Share on other sites More sharing options...
Alfred Posted September 11, 2016 Share Posted September 11, 2016 You're welcome. Thanks for the feedback! Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Chris_K Posted September 12, 2016 Share Posted September 12, 2016 Hmm It would be curious to know what might have caused this. If you get this again are you able to make a copy of the affinity folder in appdata so we can take a look? Serif Europe Ltd - Check the latest news at www.affinity.serif.com Link to comment Share on other sites More sharing options...
af-user Posted September 12, 2016 Author Share Posted September 12, 2016 I am the next days not able to have a look, but I sent already some of the crash reports and have a cooy of one report and I can try to get the files back from file history. If I can reproduce it I will let you know. System Notebook Lenovo P50 CPU: AMD Ryzen 3900x CPU: Intel i7-6700HQ RAM: 64 GB RAM: 32 GB GPU: RTX 3080 TI GPU: NVIDIA Quadro M2000M 4 GB SSD: Samsung 980 PRO 1 TB SSD: Samsung 850 Pro 500GB OS: Windows 11 Edu x64 OS: Windows 10 x64 TFT: 1 x Samsung C49RG94SSU TFT: 2 x Lenovo Link to comment Share on other sites More sharing options...
Staff Pauls Posted September 13, 2016 Staff Share Posted September 13, 2016 Could be down to the Text Styles Panel being visible ( which should be fixed in the next build) Link to comment Share on other sites More sharing options...
af-user Posted September 15, 2016 Author Share Posted September 15, 2016 Yes I can atleast confirm that it is happening if I change to the text styles tab and then switch to pixel persona and try do do something. And it always jumps back to the Draw Persona if I create a new document. So it either makes no sence to have the buttons enabled if no document is open or it should not switch away if one has selected the Pixel Persona and then creates a new document? System Notebook Lenovo P50 CPU: AMD Ryzen 3900x CPU: Intel i7-6700HQ RAM: 64 GB RAM: 32 GB GPU: RTX 3080 TI GPU: NVIDIA Quadro M2000M 4 GB SSD: Samsung 980 PRO 1 TB SSD: Samsung 850 Pro 500GB OS: Windows 11 Edu x64 OS: Windows 10 x64 TFT: 1 x Samsung C49RG94SSU TFT: 2 x Lenovo Link to comment Share on other sites More sharing options...
Chris_K Posted September 15, 2016 Share Posted September 15, 2016 Hi af-user I'm able to get this crash now so I shall get it logged. As long as you don't have text styles showing the the pixel persona when making a new document it's easy to work around Cheers Serif Europe Ltd - Check the latest news at www.affinity.serif.com Link to comment Share on other sites More sharing options...
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