EMONEY Posted April 30 Posted April 30 I don't know if this is a bug or an issue with my computer but the menu bar at the top of affinity doesn't seem to work. I can select each category to open the drop down menus but as soon as I hover my mouse down the menu to select anything in the drop down, the menu just disappears as my mouse goes along and the nothing in the menu is clickable because it disappears. Further to this any menu i can open with keyboard shortcuts, like the settings menu for instance. I can open it with the keyboard shortcuts but can't click on anything on that tab, neither the side bar category's nor the options in the current selected category. After a while of trying to select things the program crashes. Also experiencing often crashes while just trying to work in the program. I don't think its my computer as i have fairly beefy hardware - ( intel i7, 4060 ti gpu. 2tb of ssd, 32gb ddr5 ram, up to date drivers) and the issue only seems to be happening in Affinity software, Designer, Publisher and Photo. Would love for anyone to offer some sort of guidance as I've tried many things. I've linked a short clip of the Menu bar issue. Recording 2025-04-30 092131.mp4 Quote
Hangman Posted April 30 Posted April 30 Hi @EMONEY and welcome to the forums, My initial guess would be the graphics drivers, but you mention that these are up to date. Can you confirm whether you use an NVIDIA RTX 50 series graphics card? If so, there is a known issue specific to the RTX 50 series cards and OpenCL, which is logged under AF-6025 though I don't think this would affect the UI itself. Do you see the same issue when disabling Hardware Acceleration under the Affinity Designer Performance Settings? Quote Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
EMONEY Posted April 30 Author Posted April 30 3 minutes ago, Hangman said: Hi @EMONEY and welcome to the forums, My initial guess would be the graphics drivers, but you mention that these are up to date. Can you confirm whether you use an NVIDIA RTX 50 series graphics card? If so, there is a known issue specific to the RTX 50 series cards and OpenCL, which is logged under AF-6025 though I don't think this would affect the UI itself. Do you see the same issue when disabling Hardware Acceleration under the Affinity Designer Performance Settings? Hi thanks for getting back super quick, so I've been conversing with chatgpt about the issue and the hardware acceleration setting is something it suggested so i turned it off (which was very hard because even just trying to use the settings tab caused the program to crash alot so it took many attempts) and yes the problem is the same regardless. My graphics card is a RTX40 series 4060Ti to be exact. Quote
Hangman Posted April 30 Posted April 30 Hi @EMONEY, Thanks for confirming and for testing... In which case, I'm unsure what could be causing the issue, but I would run a factory reset of Designer by holding the Ctrl Key down while launching the app in case the user data file is corrupted. When you see the Clear User Data window, leave the first three options ticked, click the Clear Button and let the app finish launching to see whether that fixes the problem. Note: A Factory reset will set any tool panel and toolbar customisation back to the factory defaults. Quote Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
carl123 Posted April 30 Posted April 30 I think some 3rd party software has caused this sort of issue in the past Please check this thread to see if you have any of the ones listed (especially the second one) Hangman and walt.farrell 2 Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time.
walt.farrell Posted April 30 Posted April 30 I would also check 3rd-party software, as @carl123 mentioned. That is often a cause of issues with the Menu. Hangman 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
EMONEY Posted April 30 Author Posted April 30 57 minutes ago, carl123 said: I think some 3rd party software has caused this sort of issue in the past Please check this thread to see if you have any of the ones listed (especially the second one) This was exactly the issue GPU tweak was interfering with it, so far its even stopped it from crashing as well! Quote
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