Upgrade download failure

[Nick Milton]

I've just downloaded Photo2 latest upgrade and now I can' open Affinity Photo 2 at all. This is the second upgrade that has caused this problem.

[Alfred]

You didn’t post back when you got a reply to your OP in the similar thread that you created four months ago.

 

[Nick Milton]

Sorry not to reply. It must have worked, but I don't think this is the same problem. Last time the upgrade failed I had to re-download the app. If this keeps happening, upgrades are a pain. 

[Alfred]

Oh, OK, so this time you were able to install without re-downloading, but the ‘successfully’ installed app doesn’t launch correctly. Have you checked Windows Task Manager to see if there are any hung processes that could be causing the issue?

[Nick Milton]

I'm on a Mac. Have got it working now. Thanks for your help.

[Alfred]

On 4/26/2025 at 12:44 PM, Alfred said:

Have you checked Windows Task Manager

 

32 minutes ago, Nick Milton said:

I'm on a Mac.

Sorry, I don’t know where I got the idea that you were on Windows! It’s clear from your earlier thread that you’re using the Mac version of the app.

 

32 minutes ago, Nick Milton said:

Have got it working now. Thanks for your help.

You obviously got there without any help from me. What did you do to solve the problem?

[RobWu]

2 hours ago, Nick Milton said:

I'm on a Mac. Have got it working now. Thanks for your help.

AT LEAST..... Come back to this and post YOUR solution. Like you didn't do in your previous one.
So other people can have a useful search when looking for similar issues.

ALSO..... Add your hardware & software specs the next time, we're not mind reading support wizards who can tell what you're using, UNLESS you specify as such.
Even better, add it to you signature, so it will always show in any post you make. It already helps a ton.

Thanks!