Affinity Publisher crashes when editing document

[Kishan]

Affinity Publisher keeps crashing when editing a document.

Windows Event Viewer showed the following logs:

Application: Publisher.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
   at <Module>.Serif.Interop.Persona.UserInterface.DocumentRenderWindow.OnNotify(Serif.Interop.Persona.UserInterface.DocumentRenderWindow*, Kernel.Counted<Kernel::Notification>*)
   at Serif.Interop.Persona.UserInterface.DocumentRenderControl.InteropService_Notify(System.Object, Serif.Interop.Persona.NotificationEventArgs)
   at Serif.Interop.Persona.NotificationHandler.Invoke(System.Object, Serif.Interop.Persona.NotificationEventArgs)
   at Serif.Interop.Persona.Services.InteropService.HandleNotification(Kernel.Counted<Kernel::Notification>*, Boolean)
   at Serif.Interop.Persona.Services.InteropService.OnNotify(Kernel.Counted<Kernel::Notification>*)
   at <Module>.GetNotificationDispatch.<lambda_5110c3db91a5586d308facaff1f9cbcb>.()()(?GetNotificationDispatch@@$$FYA?AV?$function@$$A6AXXZ@std@@V?$Counted@VNotification@Kernel@@@Kernel@@@Z.__l2.<lambda_5110c3db91a5586d308facaff1f9cbcb>*)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at Publisher.Application.Main(System.String[])

I have attached the crash reports for reference.

We are using Affinity Publisher v2.6.2.3228 on Windows 11.

Tried with both Hardware acceleration on and off, but the software kept crashing all the same.

4a7ac5c7-2043-493c-b88c-35cf4f06d323.dmp 4c315e09-5b5a-413f-a399-b1d62bb0d4d0.dmp 878e3eab-ef0f-45fa-bd24-b87c8bfab887.dmp 19885e91-9b67-4d5a-a61d-7cd786ff70ac.dmp b8f6292a-8ccd-4d60-9eab-17247e8b7667.dmp ca1dfae4-e7ac-4da8-b490-b339e5162ff3.dmp ca08748b-f974-4957-b5b5-30dc95bde102.dmp

[Hangman]

Hi @Kishan,

Is this a document you can upload so we can take a look at possible causes for the crash?

Are you doing anything specific on any particular page when it crashes?

[Kishan]

Hello @Hangman!

My apologies for the late reply.

Unfortunately, I can't share the document here as it is confidential

[Kishan]

I'm getting the same issue on another system which was freshly formatted.

Affinity Publisher crashes as soon as I try to edit the document.

The Windows Event logs shows the same error.

I'm uploading the Crash reports.

6a8d7fb9-d68d-4aa7-9842-30693ec90936d6faba0f-1adf-4a22-a9d7-4ea0b6d8564a.dmpadc2ab2f-913b-46e7-95c8-b4dc5872b274.dmp49c32745-9d19-42d0-a0ba-de342c75d9f3.dmp49c32745-9d19-42d0-a0ba-de342c75d9f3.dmp.dmp

ab997ece-275d-4d9b-a3a4-2dfb04159acc.dmp 932b3b0c-0a87-4406-8e6f-418240045544.dmp e459244a-2866-4fbc-96d8-8426f04476bd.dmp 16252819-a75c-4fb1-8075-d7c008221a5f.dmp

[Hangman]

Hi @Kishan,

No problem, I completely understand...

You can request a private Dropbox link from Serif by replying to this message if you'd like them to look at your file(s), to see if they can determine the cause of the crash, assuming that is an option.

[stokerg]

Hi @Kishan,

We'd really need a copy of the document in order to look into this issue.  Would you be able to upload a copy to our Private Dropbox account here.  All files are deleted once an issue has been replicated and logged with the Developers.