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Posted

Consistent hard crash (locks up computer, have to restart) when I use the Place command to put in a JPG located on my computer from Dropbox. Dialog comes up asking to Link or not, which I do (just as I would in InDesign). If I click No, then no crash, if Yes, then it crashes. Does this whether a picture box is drawn or not. Please advise. Thanks.

Posted

Hi @cartographer,

Does the same thing happen when the image you're placing is located on your internal hard drive rather than Dropbox?

Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3
MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse
HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse

Posted

I tried Placing a JPG directly from my hard drive, and encountered no dialog or problem. So the problem is securing a link to a file on Dropbox, even though the file is ostensibly stored on my hard drive. It could be that the link is to the cloud version and that's what's getting Pub 2 to lock up. Lesson learned. Can this be fixed Affinity?

  • Staff
Posted

Hi @cartographer,

These issues can be somewhat difficult to replicate as they often are specific to the local user environment, for example there may have been a syncing issue at the time between the app and the specific location you were placing the resource from. Since you're using Dropbox you could try setting it up as a linked service in the App settings -> Linked Services, and also try placing from an alternate location in Dropbox to compare.

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