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Posted

PLEASE I NEED TO PAY YOU, RIGHT NOWWWW AND I CAN'TT!!!!! HELP ME TO GIVE YOU MY MONEY please 
And give me a cellnumber, i am latina your type of clienta favorita
Really someone please just help me to can pay! 

Posted
4 hours ago, agsutina said:

PLEASE I NEED TO PAY YOU, RIGHT NOWWWW AND I CAN'TT!!!!! HELP ME TO GIVE YOU MY MONEY please 
And give me a cellnumber, i am latina your type of clienta favorita
Really someone please just help me to can pay! 

SEEK HELP! WE HATE FRAUD ON THIS FORUM!!

Happy guy playing around with the Affinity Suite - really love typographic, photographing, Color & forms, AND, old Synthesizers from the 1980-1990’s…

Mac Mini M4 (24GB RAM/2TB SSD) connected to an 32” curved 5K external display, iPad Mini 7-128GB (2024) iPad Pro 12.9” M1 2021, iPad Pro 10.5” A10X 2017, iMac 27” 5K/i7 late 2015 - also an Lenovo iMac i7 clone with 24” touch screen and Windows 10…

  • Staff
Posted

Hi @agsutina,

Thanks for reaching out about the trouble you're having placing an order in the Affinity Store. We understand how frustrating this can be, and we want to help you get this sorted as quickly as possible.

We’ve checked our payment system and the error showing on our side for you payment attempts is: "Gateway Rejected: 3D Secure".

3D Secure is an added layer of security for online card payments - often branded as "Verified by Visa" or "Mastercard SecureCode." When making a purchase, your bank may ask you to verify the payment through a code sent to your phone, a banking app notification, or another secure method. If this verification step fails or is blocked, the transaction won’t go through.

This can happen for a few reasons, including:

  • Your bank not completing the 3D Secure check successfully

  • A timeout or error in the verification window

  • Security settings in your browser or device interfering with the process

Here are some steps that often resolve the issue:

  1. Try a different payment method – If you used a credit or debit card, switching to PayPal (or another available option) often bypasses the issue.

  2. Use a different browser or device – Sometimes pop-up blockers, outdated browsers, or certain extensions can prevent the 3D Secure prompt from appearing correctly.

  3. Clear your browser cache, disable browser extensions (especially ad blockers or privacy tools), and ensure your firewall or antivirus isn't blocking parts of the payment process.

  4. Ensure your mobile number is up-to-date with your bank, in case the verification code is being sent but not received.

If you’ve tried these steps and are still having trouble, please let us know and we’ll do our best to assist further.
 

@AffinityMakesMeWonder If you do not have all the info to assist posters on the forum, please leave the post for someone who does.

Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them.

Posted
On 4/24/2025 at 9:17 AM, StevenS said:

@AffinityMakesMeWonder If you do not have all the info to assist posters on the forum, please leave the post for someone who does

+100

Win 11 Pro, intel i7 14700, NVidia GTX 4060, 32G RAM, intel UHD 770.

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2.

iPad Pro (12.9") (iOS 18.2) running Affinity Photo and Designer version 1 and all three version 2 apps.

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