Affinity Designer fails to load

[Catshill]

For some unknown reason, ADe stopped working. Clicking on the app (I use the .exe version) or an existing file didn't do anything.

This is what I did...

1) Open a file in APu and APho - used the Open in Designer option - Did nothing, app failed to load

2) Ran the update installer file and then used the repair option. After completing the repair, the app still failed to load.

3) Ran the update installer file and then used the install option (had to uninstall the App and do a reboot) - Was presented with the following:

Navigated to C:\Program Files\Affinity\Designer 2 and deleted the Designer 2 folder

Successfully installed the app, and ADe is now running again.

[NathanC]

Hi @Catshill,

Sounds like the app installation files were damaged, particularly if the second attempt to run the updater file requested that you 'Install' instead of the expected Repair/Uninstall options that should've prompted. Since this issue was local to your device/enviroment and resolved via a manual deletion and re-installation it's a little tricky for us to re-produce or log anything internally. If you encounter this again see if you can capture/recall what happened in the lead up to the app not starting and provide any relevant crash reports (if they generated).

Thanks