Random crashes of Affinity Designer

[Lionarith]

Since the last update i get random crashes, no distinct action is causing it, sometimes it occurs directly after starting the app, sometimes while i work (causing me to lose work, the app just disappears, which is devastating)

Win 10, Designer 2.6.2

Please help!

Edit: added a crash file

2870db3d-e60c-4b6f-a4f3-e1741082b3a5.dmp

Edited April 19 by Lionarith
I added the crash file

[GarryP]

If a crash report was produced then you can share that so someone can look at it – see linked thread below.

Otherwise it’s often very difficult, if not impossible, to diagnose a problem with so little information, especially one which seems “random” without any known/predictable/repeatable/specific cause.

 

[Alfred]

14 hours ago, Lionarith said:

sometimes while i work (causing me to lose work, the app just disappears, which is devastating)

You need to implement a robust incremental backup strategy so that you can easily revert to a recent previous version if anything goes wrong.

[Lionarith]

2 hours ago, GarryP said:

If a crash report was produced then you can share that so someone can look at it – see linked thread below.

Otherwise it’s often very difficult, if not impossible, to diagnose a problem with so little information, especially one which seems “random” without any known/predictable/repeatable/specific cause.

 

Thank you, i found the crash dmp file, i thought it wouldn't save one since the app was just gone. Could someone look at it please? Thank you!

2870db3d-e60c-4b6f-a4f3-e1741082b3a5.dmp

[stokerg]

Hi @Lionarith,

The crash report isn't pointing to any specific causing the crash.

Can you do a basic reset of Affinity and see if that improves things for you?  To do this, start Affinity while holding down the CTRL key and you'll be shown a 'Clear User Data' and 3 options will be ticked and you can just click on Clear.  Affinity will then load as normal.  Now try using the app and see if you get another crash.

[Lionarith]

On 4/30/2025 at 10:31 AM, stokerg said:

Hi @Lionarith,

The crash report isn't pointing to any specific causing the crash.

Can you do a basic reset of Affinity and see if that improves things for you?  To do this, start Affinity while holding down the CTRL key and you'll be shown a 'Clear User Data' and 3 options will be ticked and you can just click on Clear.  Affinity will then load as normal.  Now try using the app and see if you get another crash.

Thank you i will try that. I had a few crashes again and waited for the update, but it just happened again while closing one Affinity window while another was open.  I will try your suggestion now.

[Lionarith]

That didn't work, immediately had another crash while a dragged an image file around the canvas on a new document.

 

cef8e14f-335e-4e16-8968-d86a408c1969.dmp

[Stef71]

Here random crashes after installing  2.6.3 on Photo2, program just shuts down no fail report no safe, edits not safed are gone

[Lionarith]

Is there any update on random crashes? I also activated automatic upload of crash reports, you should have a bunch now. Designer crashes even shortly after opening the app without having any document open.

[Lionarith]

Fyi, I reinstalled version 2.6.0 for both Designer and Photo, and i had no crashes for days since then. Version 2.6.3 are unusable for me, both Designer and Photo suffer from frequent crashes out of nowhere. 

For now i cannot update, but i am glad i can use the prior versions with my files.

[Stef71]

I did the clear user data, cleaned up my pc removed cookies etc. and after restart it didn't happen again (fingers crossed)