malcolmcrane33 Posted April 18 Posted April 18 Please help me, I've reinstalled, restarted pc, updated all drivers, and no fix. It happens to jpeg, raw, and png. The images are black and green, and color selector is only green. Fresh windows 11 install on a crucial t700, 7900x and 7900xtx, 32gb 6000mhz ram, and updated graphics drivers and windows updates. Quote
GarryP Posted April 19 Posted April 19 Welcome to the forums @malcolmcrane33 The first thing you can try is to follow the instructions here: https://forum.affinity.serif.com/index.php?/topic/99523-faq-the-apps-canvas-is-not-white-whats-happening/ If you can share the image file (ZIPped so we get the ‘real’ image) then we can see if we can open it. Note 1: The V1 applications are no longer being supported/updated, so if the issue is really caused by a problem with the application then you might be out of luck. Note 2: The machine configuration message in your screenshot seems a little odd to me. I don’t know why Windows 11 would be shown as having a version number of 10.something. Maybe Windows 11 came out after V1 was last updated and so the application can’t properly figure out what the OS version number is, or something like that. Quote
carl123 Posted April 19 Posted April 19 Go into... Edit > Preferences > Performance and change Renderer: to Warp Restart the app and let us know if it works OK then Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time.
Komatös Posted April 20 Posted April 20 @GarryP FYI The output of Windows 11 (10.0.xxxxxx) is correct, as Windows 11 is based on the same system core as Windows 10, but with a higher sub-version number. GarryP 1 Quote MAC mini M4 | MacOS Sequoia 15.5 | 16 GB RAM | 256 GB SSD AMD Ryzen 7 5700X | Sapphire Nitro+ RX 9060 XT 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.4351) Windows 11 Pro on VMWare Virtual Machine (on Mac) Affinity Suite V 2.6.3 & Beta 2.6 (latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF No backup, no pity.
GarryP Posted April 20 Posted April 20 5 minutes ago, Komatös said: Windows 11 is based on the same system core as Windows 10, but with a higher sub-version number. Ah, interesting, if a little confusing (to me at least). Okay, thanks; that’s good to know. (Whether I will remember it or not is another matter.) Quote
Alfred Posted April 20 Posted April 20 19 minutes ago, Komatös said: Windows 11 is based on the same system core as Windows 10, but with a higher sub-version number The same thing happened with Windows 7, which was actually the ‘friendly name’ for Windows 6.1. Vista was version 6.0 and XP was version 5.0. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)
malcolmcrane33 Posted April 24 Author Posted April 24 Changing to warp didn't fix it. Switching to lightroom and photoshop fixed all the issues I've had with this software Quote
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