Not Responding - V2 or V1

[Taylor W]

Firstly choose the correct Bugs forum, according to the Operating System you are using. In that forum state the following

1. What Application are you using? [Designer/Photo/Publisher] Any Affinity program, including photo v1, designer v1, photo v2, designer v2, and publisher v2
2. Are you using the latest release version?
   (here's how to check) I downloaded and paid for the new version today
3. Can you reproduce it?
   (if you cannot then we may struggle to also, making it even harder to fix) Yes, when I click to start the program (after having signed in earlier today) the program does not load, and at best will say "not responding". It will not close it on its own. (I had no issues a few weeks back).
4. Does it happen for a new document? If not can you upload a document that shows the problem? Can't get that far
5. If you cannot provide a sample document then please give an accurate description of the problem for example it should include most of the following:

•    What is your operating system and version (Windows 11, OSX Ventura, iOS 16 etc)?  Windows, likely 11, few months old
•    Is hardware acceleration (in Preferences > Performance) ON or OFF ? (and have you tried the other setting?) I cannot find this in my computer. Lenovo Yoga 7.
•    What happened for you (and what you expected to happen)  Yes, when I click to start the program (after having signed in earlier today) the program does not load, and at best will say "not responding". It will not close it on its own. (I had no issues a few weeks back).
•    Provide a recipe for creating the problem (step-by-step what you did).  Click on program or click open program.
•    Screenshots (very handy) or a screen capture/video.
•    Any unusual hardware (like tablets or external monitors or drives that may affect things) or relevant other applications like font managers or display managers.
•    Did this same thing used to work and if so have you changed anything recently? (software or hardware) No

I'm sure there is some setting in my computer that needs to be fixed, but I am not sure what setting, or where to find it.

Please help! Additional computer details below.

Lenovo Yoga 7

AMD Ryzen 7 8840HS w/ Radeon 780M Graphics        3.30 GHz

64-bit operating system, x64-based processor

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[NathanC]

Welcome to the forums @Taylor W,

I'd initially recommend following the steps below to perform a basic app reset and disable Hardware Acceleration:

1. Close all affinity apps
2. Hold CTRL and launch any V2 app while continuing to hold CTRL
3. A 'Clear user data' menu will appear with three boxes checked, additionally, check 'Disable Hardware Acceleration'
4. Press 'Clear' and the app will now hopefully launch

Let me know how this goes, if the issue persists or you're unable to even access the 'Clear user data' menu; please provide a screenshot of the frozen app interface so we can check what stage the app is getting to before failing.

Many thanks