Louis Kearns Posted April 11 Posted April 11 I have been trying to activate a new trial license after my student license has expired (MacOS). But for some reason I can sign in with the new details saying "welcome lets get you started" only for it to say to sign in again, taking me back to the previous activation page. I have tried reseting the app, deleting it and redownloading, trying to clear all caches but nothing has worked. Additionally, I was able to sign in with the new account on a different computer. Could anyone inform me how to fix this issue? Quote
walt.farrell Posted April 13 Posted April 13 @Louis Kearns: I have two suggestions for you, which I would try in this order: Please try the directions at the top of this post to deactivate your Affinity application. Then see if you can activate the new license. If that does not work, please try the method in this post. stokerg 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Louis Kearns Posted April 19 Author Posted April 19 @walt.farrell the first option seems to have fixed the issue. Thanks for the help! Quote
walt.farrell Posted April 19 Posted April 19 You're welcome, Louis. Glad to hear it worked, and which one. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
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