7 day trial not reasonable

[affinityuser1976]

Is there a way to get a longer trial?   7 Days is senseless, and I'm not sure why Affinity would even consider this.

Any busy professional in this day and age would be unable to trial it in 7 days while having other duties and responsibilities in life itself.

Please tell me I'm wrong and there is a way to get a longer trial.

 

thanks

 

Edited April 9 by affinityuser1976

[Komatös]

Hello @affinityuser1976 and welcome to the forums.

As far as I know there is no way to extend the trial time. Why Serif decided on such a short test period probably remains their secret.

[Iltirtar]

Trial is only 7 days? I am checking the website right now, and it actually doesn't say how long the trial period is —ouch!—; at least not before signing in to an Affinity account. Anyway, you can try contacting them directly, they have an email address (affinity@serif.com), and see what they reply.

One possible explanation for Affinity offering only 7 days is that, the shorter the trial time, the less chances you have to find its many bugs. Also, the shorter the time, the higher the chance of you making an impulsive buy. Of course, if you are a professional, you may be less likely to make an impulsive buy, unless you are willing to «extend the trial period» by just paying the license anyway, since it is not too expensive.

But of course, all this can be labeled as speculation, since nobody knows what's in Serif's mind.

[loukash]

51 minutes ago, Iltirtar said:

Trial is only 7 days?

Yeah, I remember seeing that a week or two ago, and I was rather surprised by it as well, given that last year there was a 6 months trial…
Now they have obviously removed it.

[Alfred]

2 hours ago, Iltirtar said:

unless you are willing to «extend the trial period» by just paying the license anyway, since it is not too expensive

If you purchase a licence from Serif’s own Affinity Store (but, importantly, not if you purchase from the Mac App Store or the Microsoft Store) your purchase is covered by a 14-day ‘no quibble’ money back guarantee.

https://store.serif.com/help/#returns

[Alfred]

1 hour ago, loukash said:

Yeah, I remember seeing that a week or two ago, and I was rather surprised by it as well, given that last year there was a 6 months trial…
Now they have obviously removed it.

 

[Iltirtar]

5 hours ago, Alfred said:

If you purchase a licence from Serif’s own Affinity Store (but, importantly, not if you purchase from the Mac App Store or the Microsoft Store) your purchase is covered by a 14-day ‘no quibble’ money back guarantee.

https://store.serif.com/help/#returns

Companies are actually required to provide this 14-day cancellation period by law in most countries (for sure in the EU; I don't know about others). But this law applies to consumers only, I think; not to business to business transactions. I don't know if Serif makes that distinction. From the information in their website, it seems they don't.

I believe that software bought at Apple Store or Microsoft Store is also subject to this law, at least for purchases within the EU. But I don't buy software there, so I don't have the experience. Maybe someone with the experience can confirm?

[Alfred]

5 minutes ago, Iltirtar said:

Companies are actually required to provide this 14-day cancellation period by law in most countries (for sure in the EU; I don't know about others). But this law applies to consumers only, I think; not to business to business transactions. I don't know if Serif makes that distinction. From the information in their website, it seems they don't.

I believe Serif offers a 30-day trial period as standard for corporate and educational customers. Please email corpsales@serif.com or edusales@serif.com (for corporate or educational sales queries, respectively).

[affinityuser1976]

Thanks, I will do this.

 

 

[R C-R]

It probably won't make any difference but perhaps posing something to the feedback forum requesting a longer trial period would at least get the attention of the powers that be....

[iBacio]

On 4/9/2025 at 2:30 AM, affinityuser1976 said:

Any busy professional in this day and age would be unable to trial it in 7 days while having other duties and responsibilities in life itself.

 

I work in a completely different business, but we do give customers our machines for test (real equipment, not software). We noticed that giving long time for tests make the customer wait and wait as "we still have plenty of time" and at the end they do not test at all! When we give them max. 1 week they start the test immediately and we do get results (this or other way).