Alejandro94 Posted April 3 Posted April 3 after trying to open a small project i made and saved, the program stays - loading document. what can i do ? Quote
Hangman Posted April 4 Posted April 4 Hi @Alejandro94 and welcome to the forums, Can you confirm whether the file you're trying to open is on your internal Hard drive or a Cloud Drive and whether the file includes any linked graphics and, if so, where they are located? Alejandro94 1 Quote Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
Alejandro94 Posted April 16 Author Posted April 16 Hi, I hadn't seen your response. The file is on my hard drive, but it's also part of the iCloud backup folders on my Mac. My free trial of this software just ended. But I'm hesitant to purchase the license, since this happened to me with three files. Thank you so much for your response. Quote
Alejandro94 Posted April 16 Author Posted April 16 One of these three says that -The file could not be opened because permission was denied. Quote
Hangman Posted April 17 Posted April 17 Hi @Alejandro94, This sounds very much like an iCloud syncing issue... The recommendation is to keep all files on your internal Hard Drive... I appreciate that your free trial has just ended, but if you're happy to upload the files in question, we can take a look to see whether we have any issues opening them, to at least reassure you that the files themselves are okay. Quote Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
Hangman Posted April 17 Posted April 17 Hi @Alejandro94, If I can open your file, it would very much suggest a syncing issue because I don't have iCloud sync enabled for the Affinity Apps... Does the file include any linked graphics? Quote Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
Alejandro94 Posted April 17 Author Posted April 17 Do you think if I disable synchronization I can open the file? Quote
Alejandro94 Posted April 17 Author Posted April 17 I think file syncing is to keep it safer in case something happens. But if it's proven to affect Affinity, then it's strange. Quote
MikeTO Posted April 17 Posted April 17 2 minutes ago, Alejandro94 said: Do you think if I disable synchronization I can open the file? Rather than turning off iCloud syncing, you could move the file to somewhere on your internal drive that is not synced. For example, create a folder at the root of "Macintosh HD" named Affinity or whatever you like and store the document there. Quote Download a free PDF manual for Affinity Publisher 2.6 Download a quick reference chart for Affinity's Special Characters Affinity 2.6 for macOS Sequoia 15.5, MacBook Pro (M4 Pro) and iPad Air (M2)
Hangman Posted April 17 Posted April 17 Just now, Alejandro94 said: Do you think if I disable synchronization I can open the file? Quite possibly, though you mentioned your free trial has ended, so I didn't think you'd be able to test it... You can disable iCloud syncing for the Affinity apps by going to Settings → Privacy & Security → Files and Folders and then toggling iCloud Drive off for the respective apps. I was really just suggesting we could check your file opens without syncing enabled to ensure there isn't an issue with the file itself, if that helps you in any way... Quote Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
Alejandro94 Posted April 17 Author Posted April 17 I just closed the program and when I opened it, it tells me I have 7 days of trial left. Can I try? Quote
Alejandro94 Posted April 17 Author Posted April 17 I moved two files to a USB drive that doesn't have an iCloud backup, but I can't open them either. However, it doesn't give the access denied error. Quote
Alejandro94 Posted April 17 Author Posted April 17 The program remains with the message - loading file. nothing more Quote
Hangman Posted April 17 Posted April 17 Just now, Alejandro94 said: The program remains with the message - loading file. nothing more Would you be happy to upload the file or send via a DM so we can take a look? Quote Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
Alejandro94 Posted April 17 Author Posted April 17 Yes please, it's very simple, just an image with some text. Quote
Alejandro94 Posted April 17 Author Posted April 17 Please excuse my ignorance. I can't send it privately.It only gives me the option of text or image Quote
MikeTO Posted April 17 Posted April 17 19 minutes ago, Alejandro94 said: I moved two files to a USB drive that doesn't have an iCloud backup, but I can't open them either. However, it doesn't give the access denied error. Those can have the same issue as iCloud. Serif recommends saving to a folder on your internal drive that is not synced elsewhere. I'm able to open your document without any issues in 2.6.2 so you should be able to open it if you move it to such a folder. Quote Download a free PDF manual for Affinity Publisher 2.6 Download a quick reference chart for Affinity's Special Characters Affinity 2.6 for macOS Sequoia 15.5, MacBook Pro (M4 Pro) and iPad Air (M2)
Alejandro94 Posted April 17 Author Posted April 17 2.6.2 is the version I'm also using. It's good to know the file works. I'll see how to open it here, since I've moved it, but still nothing. I'll restart my laptop. Thank you so much 🙏 Quote
Hangman Posted April 17 Posted April 17 19 minutes ago, Alejandro94 said: Yes please, it's very simple, just an image with some text. Likewise, your file opens without issue here as well... I've re-saved it, let us know whether you see the same issue when opening the attached version... YEISAN.1 v2.afdesign Quote Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
Alejandro94 Posted April 17 Author Posted April 17 When I downloaded the attached version you sent me, I was able to see the thumbnail image of the file icon, but it still won't open in the program. I'm going to create a folder for these files where they won't sync and restart the laptop. I'll let you know when I resolve it. Thank you very much. I know the problem isn't the file. Blessings. Hangman 1 Quote
Alejandro94 Posted April 17 Author Posted April 17 I just logged into iCloud Drive to uncheck the folder where I save my files, and I found that the Affinity app is also backed up. I unchecked it, and without even unchecking the folder, it already worked for me!!! It's actually something with iCloud syncing. I'll also uncheck the folder just in case. Thank you so much, friends. Have a nice day! 👍 Hangman 1 Quote
Alejandro94 Posted April 17 Author Posted April 17 You're right. It was all about the iCloud sync. Hangman 1 Quote
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