2.6.2 Update issue on all three products

[sgmcgee1967]

Yesterday, I installed the 2.6.2 update.  I am running Windows 11.  When I opened Photo 2.6.2, I was greeted by 2.6.0 asking if I wanted to update to 2.6.2.  I downloaded the MSI files again, not the MsiEXE.  I ran the updates, and the updater told me that version 2.6.2.  There was a launch button on the message.  I clicked that, and Photo 2 started up to 2.6.2.3228.  I hope you see if there is a fix for this.  In the meantime, I'm returning

to 2.6.0 until some of these issues are fixed.

If you happen to have a solution, I would love to give that a try.

Stephen

[Hilltop]

Can't you update in-program? In other words, let the apps do the updating?

[Paul Mudditt]

4 hours ago, sgmcgee1967 said:

Yesterday, I installed the 2.6.2 update.  I am running Windows 11.  When I opened Photo 2.6.2, I was greeted by 2.6.0 asking if I wanted to update to 2.6.2.  I downloaded the MSI files again, not the MsiEXE.  I ran the updates, and the updater told me that version 2.6.2.  There was a launch button on the message.  I clicked that, and Photo 2 started up to 2.6.2.3228.  I hope you see if there is a fix for this.  In the meantime, I'm returning

to 2.6.0 until some of these issues are fixed.

If you happen to have a solution, I would love to give that a try.

Stephen

So you installed the V2.6.2 update and you correctly identified the V2.6.2 update (Full version number 2.6.2.3228) so I fail to see the problem?

Check under Windows -> About and you will see app is V2.6.2. If you look under your account it will show the base version plus the extra minor build number added i.e. V2.6.2.3228.(This last digit increments internally in the software team as they come closer to customer release.)

[walt.farrell]

On 4/3/2025 at 8:18 AM, sgmcgee1967 said:

I downloaded the MSI files again, not the MsiEXE.

Your choices are MSIX or MSI/EXE.

If the application gave you an option to Download (rather than an option to Install), then you were running the MSI/EXE version, and that is the one you should download and install. I would uninstall the one you just installed, run the old 2.6.0 one, and this time when you Download choose the right version. This has tripped-up many users who choose to run the MSI/EXE version, but it is something each of them needs to remember to do for each new update.

[tzulah]

I just wanted to chime in to say this fix worked for me.  I was frustrated that after this latest update, Designer kept opening in the old version.  I would try to run the update again, and it would say "This is already installed.  Do you want to launch it?" And I'd say Yes, and then it would open the correct version.  But I couldn't for the life of me figure out how to set it to remember to always use that version, or how to get rid of the old one.

Anyway, yep, turns out I had previously install the .exe for the last version, and this time I used the .msix.  I got the new .exe and installed that, and everything's working as expected now.

 

Thanks for the info Walt!