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Posted

Greetings! I hope this finds you well and in great spirits! 

Ok...so let me jump right to it. I wanted to try out Affinity's free trial before purchasing. I signed up and downloaded as instructed. However, it would never work for me. I couldn't open it. I followed instructions for the DEX 11. Anyway, after following the instructions, it told me that my system was not a 64 bit system. According to my PC, it is...64 bit OS and 64 bit processor. Is this anyway to resolve this issue? I'm a few days into my free trial, and I still haven't been able to use it. 

I greatly appreciate you and your time. Thank you in advance for whatever assistance you can offer me.  

AFFINITY UNSPUPPORTED 1.JPG

AFFINITY UNSPUPPORTED 2.JPG

Posted

Welcome to the Affinity forums, @GoddessAIArt.

Which of the installer files did you download and run? Please give us the full file name, including the extension.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5

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