SWY Posted April 2 Posted April 2 Hi there.. I recently installed the version 2.6 of the Affinity Designer app and it was working very fine, until i installed a little too much fonts at the same time, the app closed by itself immediately and I haven't been able to launch it since then. I have uninstalled and reinstalled severally, but i still cant launch it i tried different solutions seen online, none seems to work, i uninstalled all newly installed fonts, reset the app, but once it gets to the part of 'loading fonts' while launching, it just stops launching. Then, I downloaded the version 2.5 and that can be launched. I could have just settled with that as i have a lot to do, but i can't open the files created with the latest version on it. It's been a very frustrating day! Kindly help with solutions THAT WILL WORK please. Thanks! Quote
walt.farrell Posted April 3 Posted April 3 Welcome to the Affinity forums, @SWY, and sorry to hear you're having this problem. Does it just hang on the "loading fonts", or does it crash at that point? Do you get any crash reports? What OS do you use? And where did you download the application from? If Windows, did you choose the MSIX installer or the MSI/EXE installer? If it is a font-related issue, there's a command-line switch (at least on Windows) you can use to enable a more verbose log during startup that might help reveal the issue: --font-cache-logging Or maybe the startup log in general will help. For Windows, this post should help you find it: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
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