tomsk52uk Posted March 23 Posted March 23 Here is a crash report f7ad834c-6757-4691-8840-a819fc54576e.dmp Quote
Staff Callum Posted March 26 Staff Posted March 26 Hi Tomsk52uk Please could provide the information requested below (taken from the top of the bugs forum subsection) so I can look into this further with you? What Application are you using? [Designer/Photo/Publisher] Are you using the latest release version? (here's how to check) Can you reproduce it? (if you cannot then we may struggle to also, making it even harder to fix) Does it happen for a new document? If not can you upload a document that shows the problem? If you cannot provide a sample document then please give an accurate description of the problem for example it should include most of the following: What is your operating system and version (Windows 11, OSX Ventura, iOS 16 etc)? Is hardware acceleration (in Preferences > Performance) ON or OFF ? (and have you tried the other setting?) What happened for you (and what you expected to happen) Provide a recipe for creating the problem (step-by-step what you did). Screenshots (very handy) or a screen capture/video. Any unusual hardware (like tablets or external monitors or drives that may affect things) or relevant other applications like font managers or display managers. Did this same thing used to work and if so have you changed anything recently? (software or hardware) Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP.
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