File open dialog slow and system hangs for 30-90 sec.

[Bordewich]

The File Open or File Place dialog is painfully slow or system hangs for 30-90 sec. while it displays "Working on it". After the 1st wait it will be ok next time in that session, but problem comes back when program is restarted. 

This started when I installed version 2.6.0 of Affinity Photo and Affinity Designer. No other program on my system has this problem and file manager speed is normal.

Edited March 20 by Bordewich
Changed time

[GarryP]

Welcome to the forums @Bordewich

I can’t tell for sure but it looks like you are accessing cloud storage.

Can you confirm (or deny) that?

If you are, it is recommended that you do not load Affinity documents from cloud storage (or other non-local storage) because of various known problems related to doing so.

[Bordewich]

22 minutes ago, GarryP said:

Welcome to the forums @Bordewich

I can’t tell for sure but it looks like you are accessing cloud storage.

Can you confirm (or deny) that?

If you are, it is recommended that you do not load Affinity documents from cloud storage (or other non-local storage) because of various known problems related to doing so.

I am not accessing any cloud storage. All my files are local. And as I mentioned, this was not a issue before 2.6.0 or in any other file open system or file manager.

Edited March 20 by Bordewich
Clarifying

[GarryP]

In your second screen-grab it looked like the selected item on the left ("Einar R. - personlig") is a cloud storage location, or is somehow related to cloud storage.

Am I wrong about that?

[Bordewich]

21 minutes ago, GarryP said:

In your second screen-grab it looked like the selected item on the left ("Einar R. - personlig") is a cloud storage location, or is somehow related to cloud storage.

Am I wrong about that?

That is a old OneDrive app folder that I no longer use. I don't have OneDrive installed and the folder is empty. But I guess that folder is mandatory on Windows 11 as I am using?

I now managed to disconnect from the OneDrive app, so that it no longer exist even in the file manager. Same problem stil there, now without this folder "Einar R. - personlig"

Edited March 20 by Bordewich
Spelling correction

[GarryP]

Could Explorer (the window you are using is from Explorer, not the Affinity application) be trying to access the OneDrive folder which is selected?

If you have uninstalled OneDrive but Explorer is trying to access a folder which used to be related to OneDrive then that could be at least part of the problem.

[Bordewich]

3 minutes ago, GarryP said:

Could Explorer (the window you are using is from Explorer, not the Affinity application) be trying to access the OneDrive folder which is selected?

If you have uninstalled OneDrive but Explorer is trying to access a folder which used to be related to OneDrive then that could be at least part of the problem.

No, the window you see here is the File Open dialog window from Affinity Photo. I have now managed to disconnect from the OneDrive app, so that it no longer exist even in the file manager. Same problem stil there, now without this folder "Einar R. - personlig"

I will Now restart my system so that any "leftovers" would be removed.

[GarryP]

3 minutes ago, Bordewich said:

No, the window you see here is the File Open dialog window from Affinity Photo.

The Open File dialog is ‘provided by’ Explorer to the Affinity application, and it’s (as far as I understand) ‘controlled’ by Explorer.

Hopefully a restart, as you suggest, will sort things out.

[Bordewich]

1 minute ago, GarryP said:

The Open File dialog is ‘provided by’ Explorer to the Affinity application, and it’s (as far as I understand) ‘controlled’ by Explorer.

Hopefully a restart, as you suggest, will sort things out.

Restart done, and problem still there 😞 

Edited March 20 by Bordewich
Image upload

[Bordewich]

9 minutes ago, GarryP said:

The Open File dialog is ‘provided by’ Explorer to the Affinity application, and it’s (as far as I understand) ‘controlled’ by Explorer.

Hopefully a restart, as you suggest, will sort things out.

I would also guess that if Windows Explorer was the problem, then File Manager and other apps that is using File Open would have the same problem? But as I said, only Affinity has this problem. Now I can confirm that also Affinity Publisher 2.5.7 has the same problem.

Edited March 20 by Bordewich

[mopperle]

I can not replicate this problem. File/Open in any Afinity app opens as fast as usual. AFAIK they always open the folder you last time accessed when using an app.

So open the app, choose a folder, open a file, close Affinity and try again.

Could it be that some AV software is blocking/slowing down the process?

[Bordewich]

This happens only in Affinity programs. Here is a video from the process.

[mopperle]

No video needed, I believe what you are saying.

What about my suggestion/question above?

[Bordewich]

20 minutes ago, mopperle said:

I can not replicate this problem. File/Open in any Afinity app opens as fast as usual. AFAIK they always open the folder you last time accessed when using an app.

So open the app, choose a folder, open a file, close Affinity and try again.

Could it be that some AV software is blocking/slowing down the process?

Yes I have tried that. Same problem 😞 What do you mean by AV software? 

[mopperle]

AV Software = Antivirus Software

[Bordewich]

1 hour ago, mopperle said:

AV Software = Antivirus Software

OK, Thanks. Don't have any. (I was thinking Audio/Video software 🙂 )

[mopperle]

1 hour ago, Bordewich said:

OK, Thanks. Don't have any. (I was thinking Audio/Video software 🙂 )

Very dangerous!!! No need to spend money on it, as Microsoft Defender does an excellent job

[Komatös]

Hello @Bordewich

As I can see, all the pinned folders are empty, but they should represent the file type they contain.

 

Are the drivers for the GPU up to date? Is Windows up to date? Are there any programs (from the graphics card manufacturer) running in the background that (could) affect the GPU settings?

[mopperle]

4 hours ago, Komatös said:

As I can see, all the pinned folders are empty, but they should represent the file type they contain

Looks correct in his video.

[Bordewich]

6 hours ago, Komatös said:

Hello @Bordewich

As I can see, all the pinned folders are empty, but they should represent the file type they contain.

 

Are the drivers for the GPU up to date? Is Windows up to date? Are there any programs (from the graphics card manufacturer) running in the background that (could) affect the GPU settings?

This "empty" look on the folders, only happen in Affinity programs. All other programs like DaVinci, OBS or Blender is totally fine and fast with the open command. All NVIDIA Drivers are up to date, Windows is up to date. Can this be a language problem/bug?

- Tried to change system Language to English... same problem 😞 

Edited March 21 by Bordewich
More info.

[mopperle]

Have you ever tried a fresh install. And which installer did you use, the msix or exe installer?

[Bordewich]

26 minutes ago, mopperle said:

Have you ever tried a fresh install. And which installer did you use, the msix or exe installer?

Yes I did a new install (Repair) and I downloaded the exe installer. Maybe I try uninstall and then install again? 

Added image of install files

Edited March 21 by Bordewich
Added image of install files

[Bordewich]

Here is my system setup if that helps anybody:

 

[Komatös]

1 hour ago, Bordewich said:

Here is my system setup if that helps anybody:

 

It looks like you are using two monitors. If so, are they both in operation?

[Bordewich]

8 minutes ago, Komatös said:

It looks like you are using two monitors. If so, are they both in operation?

Yes both are in full operation and it does not matter on witch monitor I use.