Assets

[Lesley Ab]

I have a windows pc with Affinity V2 Designer, Photo and Publisher. I had many large assets and thought that it was slowing down my work so decided to export the assets and delete the ones I was not using regularly. When I started deleting the assets, affinity crashed. When opening again I no longer had any assets, the following warning was displayed on the asset tab. I can not create, import or do anything with assets. I have uninstalled all affinity products and reinstalled them. Still have the same problem. Could you please advise how to solve my asset problem.

[R C-R]

3 hours ago, Lesley Ab said:

decided to export the assets

Did you do that, & if so where did you export them to? Cloud storage, your startup drive, something else?

[Lesley Ab]

11 hours ago, R C-R said:

Did you do that, & if so where did you export them to? Cloud storage, your startup drive, something else?

I saved them to an external hard drive, of which I have done many times along with importing my assets.

[R C-R]

5 hours ago, Lesley Ab said:

I saved them to an external hard drive, of which I have done many times along with importing my assets.

Perhaps run a disk file system check on that drive to see if it is OK? And maybe try copying the file back to your internal drive  before trying to re-import it.

[walt.farrell]

20 hours ago, Lesley Ab said:

I can not create, import or do anything with assets.

When that happens, the contents of the internal file (assets.propcol) that holds all the assets have become corrupted, and the only solution I know of involves restoring that file from a backup or performing a Reset operation. To do the Reset:

1. Make sure no Affinity V2 applications are running.
2. Start one of them while holding the Ctrl key. Keep the key pressed until you get the Clear User Data dialog.
3. In that dialog, unselect everything (usually the first 3 items are selected) and select Reset Assets.
4. Click the button to perform the reset/clear operation.

At that point, your Assets panel should be functional again, though it will contain only the default Assets and asset categories (if any). You should then be able to add assets back from the ones you Exported previously.